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  1. Livewire

    Suspension

    Closing as this is a duplicate of the other topic you have on this issue.
  2. Livewire

    suspention apeal

    Given that there was already a 48 hour period given to get a 1:1 translation to English, Spanish, or French live, the suspension is going to stand. It's in our Terms of Service that all sites need to be in one of the aforementioned languages; yours was not, and the issue was not corrected in...
  3. Livewire

    Website diseapeared

    No worries; let us know if it persists after the maintenance :)
  4. Livewire

    Website diseapeared

    http://status.x10hosting.com/ <-- There is emergency maintenance being repaired on the server due to a zero-day exploit present in the OS we are using. The servers will be sporadic while this is upgraded and fixed. Edit: i should note that if the issue persists after the maintenance is done...
  5. Livewire

    Need Help My my x10hosting forums

    I have forced the unsuspension from here.
  6. Livewire

    Delete my addon domain

    This account is currently suspended with a suspension that is permanent; that said, the domain can still be used with other hosting providers by changing the name servers at your domain registrar.
  7. Livewire

    Hello

    I am unable to confirm that any violation has occurred in this situation; we are only able to handle incidents that occur ON our network. You've indicated you're hosted elsewhere; this is something you would then need to handle. As a side note, although the account you linked to is empty, I've...
  8. Livewire

    appeal not answered

    There are no pending appeals at this time; yours was denied due to current US Sanctions on Iran, which prevents us from knowingly hosting the account once we are aware of the account holder primarily accessing from within Iran. Unfortunately in this situation, this is not something we have a...
  9. Livewire

    Unsuspension not happening

    Done; the account should be fully accessible shortly (if it isn't already).
  10. Livewire

    Administrative suspension

    One thing to try and see if you can add would be captcha's, otherwise there's a good chance it'll start sending out a ton of spam emails for the spambots passing registrations. As far as bots viewing, that's fine - once the bots realize they can't post, they'll stop visiting.
  11. Livewire

    Administrative suspension

    That's my bad actually, I forgot there's a file I need to erase before moving the compromised folders around. I'll have it fixed in about 60 seconds. Edit: Aaaaand done. When I moved the folders around it meant it didn't properly remove the suspended redirect; I've fixed that and the account...
  12. Livewire

    Administrative suspension

    The previous install is located in public_html_spambotattack; I don't recommend putting these files live due to the level of spammng that has occurred, but if you really need to, copy its contents into public_html - the database for the installs are still intact.
  13. Livewire

    Administrative suspension

    The original dispute was marked as In Progress; your account was sending out over 10,000 spam registration emails due to an unmitigated spambot attack on your Joomla install. In the original reply to the appeal, you were advised that this needed to stop within 24 hours, or the suspension would...
  14. Livewire

    WEBSite Went Down And I can not access cpanel

    What you're failing to understand is we do not have a decision in this matter; once we were made aware that this account was owned by someone in Iran, we had no choice but to cease activity immediately under current US Law due to the US sanctions against Iran, and the way cPanel interprets those...
  15. Livewire

    WEBSite Went Down And I can not access cpanel

    I just want to point out that at the time this user was suspended, I did identify and suspend several other Iranian websites I discovered operating on the service. Whether the site is in Persian or not makes little difference though (Persian is Iran's official language); the account owner has...
  16. Livewire

    WEBSite Went Down And I can not access cpanel

    The account owner for the cPanel username "pcg" has been confirmed to be residing in Iran, a country the United States currently has sanctions against (which is also why Iran is in the country blacklist). Due to this, the account was suspended, and cannot be restored.
  17. Livewire

    Ways around monthly 'Account Suspended'

    If you don't like it, here's your options: 1) Leave. 2) Purchase the Prime Membership upgrade from the portal which removes the inactivity requirement. That's basically it - we've gone through the inactivity policy dozens of times in the past. The only change made is we went from 14 days...
  18. Livewire

    Is it possible..

    The dispute for this particular site was already opened and denied because you're missing two key points - 1, the account was only alive for two days, giving us no history to base the activity off of. We can't confirm it as a hack or exploit without sufficient history to work with. Arguably...
  19. Livewire

    Change Main Domain

    Hello, I apologize that this got missed when it was originally requested; I have processed the main domain change to vividreams.elementfx.com, although due to the way DNS propagates it may take 24-72 hours (not normally longer than 24 though) for the domain's new DNS information to update...
  20. Livewire

    Appeal Hosting Account Suspension

    You clicked on the appeal button; that opened the suspension appeal on 4/26/13 which is where that reply came from (the one from me on 4/26/13). The suspension is exactly what it indicated; there are two highly malicious phishing pages present on the account that aren't related to the portfolio...
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