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  1. Livewire

    More Storage Please

    The disk space policy was changed in 2011 due to abuse; you can review the requirements for unmetered here: http://x10hosting.com/forums/news-announcements/172734-disk-space-policy-change.html Be advised however that the account has been disabled due to the presence of copyright infringing...
  2. Livewire

    OutlawsGameroom suspended

    They look okay from here, however you'll want to keep an eye on them after putting them live to make sure they don't get re-infected. As far as the Wordpress files go, those are likely from the exploit.
  3. Livewire

    Unsuspension Appeal Pending

    The appeal had been denied; this software has been used with a 100% rate of copyright infringement hosted from within it, along with some elements of the software itself breaking external site EULA's by scraping content. Unfortunately we weren't able to lift the suspension due to this.
  4. Livewire

    Ssh

    Descalzo is indeed correct meistfx; he's been around long enough to have seen the numerous clarifications from admins, support staff, and the CEO of the company regarding SSH. It is not available for free hosting, no exceptions. The default message you're receiving is because of SSH being...
  5. Livewire

    OutlawsGameroom suspended

    The issue is likely that the software you installed has an unpatched security exploit; this may be due to it being outdated, or it may simply be old software that's no longer supported (which would mean any new security exploits would go unpatched). That said, you're the webmaster - this would...
  6. Livewire

    OutlawsGameroom suspended

    The account was compromised and was sending spam; as detailed in the appeal, the contents of your public_html have been moved to public_html_compromised. If you're looking in cpanel, go up a few folders until you see both public_html and public_html_compromised. That said, do NOT move those...
  7. Livewire

    Account suspended, urgent.

    The last update I had gotten back from IPB when doing a license check was that if the license wasn't entered and the software was in use, they considered it to be an illegal install. This may have changed though; I'll send in an inquiry to confirm it for the next one. Unfortunately though as...
  8. Livewire

    virus http://x10hosting.com???

    It's a false positive as near as I can tell; I've checked the source from a different non-avast computer and it looks clean as far as I can tell. This has actually happened with Avast in the past; they aren't exactly quick to resolve it though sadly.
  9. Livewire

    Account suspended, urgent.

    I'm unable to properly identify which of the recent disputes is yours as there's no hosting account linked to this, however I will confirm that out of all the disputes for nulled IPB's I've worked in the last week, 100% of them have been confirmed as illegal either due to the presence of the...
  10. Livewire

    Account Suspension - TOS and AUP

    And one more final update for now; the drupal install is definitely the cause of the server's performance degredation. At the time of this writing it had MySQL upwards of 300% cpu usage on its own. To prevent us from having to apply another suspension, I've moved your drupal folder to a...
  11. Livewire

    Account Suspension - TOS and AUP

    Bit more information; based on the MySQL activity it looks like it's the Drupal install that's at least part of the issue. Some of the queries being ran are taking a significant amount of time to process (between 3-10 seconds), so if the page gets a bunch of views at once, it quickly bogs down...
  12. Livewire

    Account Suspension - TOS and AUP

    Based on what the system's telling me it was for high CPU and MySQL utilization to the point that it was degrading the integrity of the hosting service. It's not a permanent suspension, although I got in touch with the admin who had suspended it, and they don't remember the details on exactly...
  13. Livewire

    gtalk

    This section is for assistance regarding your free hosting account; as this is not related to the hosting account, this topic is being closed.
  14. Livewire

    My Site STILL wont work :(

    The permissions on mysidiaadoptsscript were set to 777; this is a known security hazard, which the server prevents from processing. I've gone in and changed the permissions to 755, which should fix the 403 error, although the page still appears to be loading slowly due to a MySQL error, likely...
  15. Livewire

    can someone check the main site

    It's a false-positive, has hbazer's stated. I've sent in a few false-positive reports on it already, although it'll take some time for them to review which signature of theirs is determining it as false and to repair it so it doesn't.
  16. Livewire

    phishing websites

    Closing; I got the report through the x10hosting abuse forms that were filed already. In the future, do try to stick to those only - not everyone here is staff, and it's not worth giving the site more publicity with regards to search engines and users who might not read the entire post, and...
  17. Livewire

    Why has x10hosting deleted my site ?

    Check and make sure the permissions on public_html are set correctly; if they are, the next thing to check would be any .htaccess files on the account along with other configuration files, to ensure everything is set properly. In the case of .htaccess's you'd want to look at the allow/deny...
  18. Livewire

    Unable to register the primium service

    I would recommend opening an inquiry through the contact form at http://x10premium.com/contact ; with few exceptions, the volunteer staff in this section don't actually have the ability to access the premium system to help identify the issue and resolve it.
  19. Livewire

    i want get unlimited space for my cpanel zira3a2day.x10.mx

    Please note that as part of requirement 3 as detailed in the link hbazer has posted, you must follow our Terms of Service. The account in question has 3 separate phishing pages, along with a nulled copy of vBulletin on it. As the account in question has been suspended, I'm closing the ticket.
  20. Livewire

    Is X10Hosting adding code to my site? If so, w)hy?

    Closing topic; I wish you the best of luck at your next host.
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