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From looking at your cPanel setup, it looks like you created a MySQL database, but there are no database users assigned to it, which essentially means the database is inaccessible. Most installation software requires a database name, which you'd be able to provide since the database is already...

Are you absolutely sure that GoDaddy has actually changed the Name Servers, and not just an internal record for the domain? The domain itself is still showing that it's not using ns1.x10hosting.com and ns2.x10hosting.com, which leads me to think GoDaddy isn't fully changing the nameservers. I...

The signup IP for your account was determined to have been from behind a proxy, bypassing the current country restrictions. The type of site being ran also has been involved in significant levels of copyright infringement as a direct result of you allowing your users to upload files; examples of...

Only reason I thought to check Hotlink Protection is because of how picky it is to set that up - after adding a domain under addon or parked domains, you then have to go and add it in, or images don't work on it at all. Crazy system; whenever possible I personally avoid it just to stay away...

Looks like a possible derp, but not as obvious as you might think - that domain wasn't in your Hotlink Protection list. That said, I've added it to the Hotlink Protection list as an allowed referrer so it should load if you view the domain, but directly entering the URL into the browser is...

The disk space issue is due to the current restrictions on getting Unmetered applied to the account, due to abuse in the past. The account must have existed for 7 days, be using over 50% of its available disc space, and be in line with our Terms of Service. In this situation, you only actually...

We don't have any control or involvement with the Google advertisements; you would need to check in with Google themselves to determine why their ads aren't loading.

There is nothing that can be done; as already stated, the account was suspended due to a breach of the Terms of Service. When that happened, all rights to the account were forfeited; we are not able to provide backups, whether partial or in full, of an account that has been suspended. This...

As was detailed in your suspension ticket, the suspension was due to software that is against our Terms of Service, which means the suspension was permanent. In addition, the response indicated this: "At this time, data backups are not available as detailed in sections 6 and 8 of the x10Hosting...

The permissions on your public_html were wrong; they were set to 777 which is a major security risk, so the server immediately begins throwing 403's to protect itself. I have reset them to the normal for public_html (750), and the page is now loading normally; can you confirm this on your end...

In case anyone stumbles here as well, the OP's account was indeed compromised quite heavily (it actually erased all files in public_html prior to uploading a -ton- of malware to it). They have been unsuspended. Edit: As a side note, the fact that the user was on Prime has nothing to do with...

Unless I'm misreading the install directions for that software, it looks to require command-line access to be installed, as it installs a server. If that is the case, that unfortunately is much more complex than a php program, and is something you would need a VPS to host, as it's not software...

That account does not exist on the x10hosting servers; a cpanel user with the same name was terminated back on June 5th of 2012. Are you sure the username was entered correctly?

I have forced the unsuspension from here; it should be unsuspended shortly.

No problem; if you need anything else, let us know!

This one actually didn't get picked up by our scanners; it was reported when one of the phishing pages went live. That said, look for these files in your backup; if they exist, the backup was done when the account was already compromised: public_html/tmp/tmp.php public_html/cru.php There were...

With the account under suspension, it will erase itself on its own. We do not control the DNS for the domain you added however; you can simply change the nameserver settings at the registrar to point it elsewhere if you wish. For now, as the issue is as resolved as it can be, I am closing the...

As you've been unable to put in a 1:1 Manual translation within 24 hours of unsuspension as I had indicated needed to be done in my original reply, the account has been re-suspended. I am sorry this has had to happen, however the Terms of Service did indicate that the site needed to be in...

If at all possible, I would say ignore everything in the old files that ends in .htm, .html, or .php - any of those are at risk of compromise. If you need to grab images, those should be fine, but I would go to Joomla's main site and download a fresh install file from them and install it from...

It won't suspend immediately, but I do not recommend moving any of those files live - the compromise was quite extensive. If any of the files in the old install are compromised, the update won't fix them enough to un-compromise them, leaving the entire account open once again. The exploits...