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Unfortunately at this time your account does not meet the minimum requirements for the unmetered policy: You need to be using at least 50% of your disk space; (PASS) Your account needs to be in good standing (no current suspension); You need to have a valid website that follows our Terms of...

In this case the account had been compromised with a web-shell, "ra.php" - within about 2-3 minutes of that being uploaded, someone then used it to put 3 separate phishing suites on the account. I already went in and removed the shell and the phishing pages, but I'd still recommend reinstalling...

Sometimes the system gets a bit picky; I've kicked it and forced the unsuspension from here. Your account should be active shortly.

The full text of the suspension makes a difference in this case - the first two words are "Account compromised," indicating that software has been put on the account without your knowledge, intent, or permission. That said, in order to resolve this properly, please open a dispute through the...

This should be resolved; the quota-fix has finished and it's showing your disk space quota set to unmetered properly. Thanks for your patience!

We're working on this as we speak; the system should have actually removed the limits when you signed up for Prime, indicating something's gone wrong along the way. I tried overriding it myself, but cPanel's still refusing to see anything other than the 512mb. I've got the system working on a...

This one was my bad; I've resolved the dispute. It looks like the system found a compromised file in public_html_compromised - one I had missed back in February when the original compromise had occurred. If you no longer need any of the files from that folder, it's safe to erase at this point.

To clarify further, this was detailed to you in your suspension dispute: The permissions are still at 0; you will need to set them back to 750 to begin working on cleaning up the account.

Your appeal was already denied due to a double-infringement that was discovered when a complaint was received regarding malicious material hosted on your site. This decision was permanent; upgrading to Prime is not able to remove the suspension. The root-issue at hand here (the malicious...

We've already received notification of this through the usual abuse network; we don't recommend utilizing our forums for reporting phishing pages for security and search reasons (Googlebot and others all crawl the forums; no sense advertising the pages even more). The user is on our premium...

The problem in both cases is that this looks to have been developed on Windows, but was deployed to a Linux server which is what we use. Windows isn't CaSe SeNsItIvE, while Linux is - change the capital letter at the start of both Index.html and Style.css to a lowercase one, and it should load...

Unfortunately I'm showing the account was suspended for inactivity, then later terminated due to no response in accordance with our Terms of Service. Once suspended for inactivity, you would have had 2 weeks (14 days) to unsuspend, or it queues the account for termination - this looks to have...

Unfortunately we are only able to process an upgrade request if all conditions are met; one of the conditions is the account must be seven days old. In addition to this, the account must not be in violation of our Terms of Service; hosting several full albums of MP3's that aren't...

The 6 within 30 minutes after sending the appeal was from me cleaning up the account; the system was still detecting the pages as I was clearing them. Unfortunately I'm showing the account has been erased prior to this forum thread being posted (not the reply, the entire thread). You're able...

That account isn't suspended; it appears that you've restored a backup to the account however. That backup looks to have been made when its host account -was- suspended, which is why it's thinking it is now - remove the current .htaccess file (either through cPanel file manager or FTP), and...

The appeal was accepted; the suspension was lifted on 3-23-13 due to a compromise of the account: 24 hours later on 3/24/13, additional DDoS software was once again located on the account, this time in public_html and not part of the Joomla plugins directory at all. This suspension was...

The site has been suspended.

Our current country restrictions are listed here: http://x10hosting.com/forums/useful-information/166022-country-restrictions.html Please note this only affects free hosting; premium and VPS' are unaffected. That said, if your country is in the blacklist, we're not able to provide a free...

The issue is your account looks to have immediately begun sending spam again after the unsuspension was processed; it was re-suspended by a member of our administrative staff due to this. Per the information I was able to get, multiple users are authenticating directly under the email addresses...

I believe I located the account inside the premium hosting system; there's an active ticket opened on your account related to your free account's migration to the premium system. You should be able to access it through the clients panel through the link below (copied direct from the top of the...