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The first thing to do is restore your web site from your backup.

Danielle, well said. I have ask for an update in the past but it seems to fall on deaf ears. I have an x10 free account and also am an administrator on a prime account.

You really should read the "Terms of Service", found under the "Legal" tab at the bottom right of each page, particularly 'File Storage' and 'Personal Galleries' sections.

There seems to be something strange about your URL link. If I click on the link in your thread it takes me to your web site and I can navigate all through the site. If I use Internet Explorer and copy & paste the URL into the Bing search window, I am taken to a link for your Facebook site. If...

Your links opens for me. Try clearing your cache.

For unmetered disk space you must: Have a working web site on line for at least 7 days (it does not have to be completed). You must be using at least one-half of your initial allotment of space. You must be in compliance with the TOC (found under "Legal" at the bottom right of each page).

The message below is from the TOS, found under "Legal", bottom right of each page: Hosting accounts may not be used to store backups, personal files, or non-web accessible files. Any files hosted on the account must be directly related to the website the account is intended for. Files over 10MB...

The only thing I can think of is if the file names might have upper case. (File.pdf) is different from (file.pdf); the Unix system operates in lowercase.

If the pdf files are over 10mb, they will be removed also. I had this happen to pdf files I had posted when x10 implemented the limit. I had to break the pdf files into multiple files less than 10mb to keep the content on my site.

From the Terms of Service, found under the "Legal" tab at the bottom right of each page: Hosting accounts may not be used to store backups, personal files, or non-web accessible files. Any files hosted on the account must be directly related to the website the account is intended for. Files over...

I am not a Twitter user, but I have had this happen in other instances. I was able to get a workaround by placing brackets around the x10 URL with a note to remove the brackets when entering the URL into the browser search window (example: <myurl.x10.mx>).

From the TOC, which may be found at the bottom right of each page under "Legal: Hosting accounts may not be used to store backups, personal files, or non-web accessible files. Any files hosted on the account must be directly related to the website the account is intended for. Files over 10MB in...

From the TOS: Hosting accounts may not be used to store backups, personal files, or non-web accessible files. Any files hosted on the account must be directly related to the website the account is intended for. Files over 10MB in size will be automatically removed from non-upgraded accounts.

From the Terms of Service, found under the "Legal" tab at the bottom right of each page: Hosting accounts may not be used to store backups, personal files, or non-web accessible files. Any files hosted on the account must be directly related to the website the account is intended for. Files over...

Hosting accounts may not be used to store backups, personal files, or non-web accessible files. Any files hosted on the account must be directly related to the website the account is intended for. Files over 10MB in size will be automatically removed from non-upgraded accounts.

To qualify for unmetered disk space, you must have an active web site, the web site must have been active for 7 days, all files must pertain to the web site, your web site must meet the Terms of Service, you must be using at least 1/2 of the initial allotted web space. The TOS can be found at...

From the Terms of Service: "Hosting accounts may not be used to store backups, personal files, or non-web accessible files. Any files hosted on the account must be directly related to the website the account is intended for. Files over 10MB in size will be automatically removed from non-upgraded...

Bump

It has been a year and a half since the last update pertaining to x10 services and plans. Can we expect an update soon?

Most likely, the mp4 file with it's hidden files are over the 10MB limit, which triggers the automatic removal. Place your video on a video hosting site and link to it from your x10 site.