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Side note, I do hope you have a license for it.

Cause the script in question that you have on your account has stolen the entire page source to runescapes website which constitutes theft, and thus is a violation of our TOS.

In the past we tried being lenient on the offenders; we pretty much never got anywhere with it. I can understand you're upset that you've been here 2 years and now the account is gone - I've been here since June 2005 and Phishing's been against the TOS since I joined however, so it's not like...

The suspension is for the orkut phishing page on your account; you won't be getting unsuspended.

The problem is it's a shell script on your account (r57 specifically) - unsuspending you isn't an option as this is a very malicious script, and the suspension scanner that caught you (mine) has a fatal flaw which works for its advantage in cases like this. It can only scan what gets ran, which...

Don't install a botting script designed to spam Yahoo! groups and email people at random then. Pretty easy solution there. The problem is you missed the part about Bots and Script Hosting in the TOS and installed said botting script. You've been permanently suspended.

Have you read the TOS and AUP for premium and free? Neither allows email bombing. Because of that, there is no way to upgrade the account, as the content on your account is not allowed on Premium either. This is a zero tolerance permanent suspension.

At no point did it indicate a problem with the -design-. The suspension reason is because you are providing the illegal modification directions and software to allow Ragnarok Online to connect to a private server; this modification of the client is -not- allowed in their EULA and falls in...

If you check x10premium.com there is indeed a phone number, along with the premium support email - if you were emailing someone at x10hosting.com, it may not have reached the appropriate people cause the premium stuff is kept as separate as possible from free hosting.

The problem is that what you did constitutes either Theft or Phishing. It's a "pick your poison" sort of thing as neither is actually legal. Either way, you're permanently suspended. A few simple google searches turns up numerous methods to making a sidebar - none of them include "take...

Staff appear to have done a tweak to MySQL which looks like it made it go down and then come back up. When MySQL's down the databases disappear - they're still there, cpanel just can't see them to tell you they exist. That's why they delete right away when you make a new one too - cpanel sends...

We only allow links to things that don't violate copyright. If you were to link to an illegal download hosted on rapidshare, then under the Warez Policy of x10hosting you'd be permanently suspended. In short: If what you're linking to is legal, you're okay. Get caught linking to something NOT...

Every file in here is tagged as a blatantly nulled release. Every. Single. One. I've updated your suspension reason to match. Feel free to thank your friend in whatever method you choose; I can't directly advocate violence, but I wouldn't report it in this case either.

Thanks for alerting us to the illegality of your private server's website which contains links to illegal patching code as well. Saves us the hassle of having to find you.

MySQL usernames are prefixed with your cpanel username, same with the databases. So "tester" won't work because it doesn't have your cpanel username in front of it. Check the MySQL Databases section in cpanel; it should show the database name and the user assigned to it so you know which one...

Well here's the problem. If we say "Sure it wasn't your fault for the shells," then you get permanently suspended for running a file hosting service, which -was- your fault either way. Because of the public file uploader you're responsible for the shell too, so no matter how you slice it...

@misson: there has been an increase in the # of automated HRU suspensions lately as well, however a quick glance at most turned up a few caching plugins among other known high-resource plugins. The other part I've noticed is quite a few are on chopin which still has the mysql issue we're...

Unsuspensions running, it should be done shortly.

That I can do; thread closed by request. If you need us again, open a new ticket :)

There's also an email at support at x10premium.com; I'd recommend using that if there's no one in Live Chat. I -would- recommend making sure there's something in there that indicates you're not actually a paid customer yet though, just so they don't try to figure out why you can't login to the...