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Closing ticket as issue is resolved; if you run into other troubles, open up a new one and we'll do what we can! :)

We're already working on it. It's awaiting a customer reply to that ticket actually.

That'd be impossible. Shell scripts are a major security problem, and I just confirmed that yours is indeed present. As such the account is permanently suspended and cannot be unsuspended for -any- reason - you literally got your account less than an hour ago and it's already putting other...

Had to leave a lengthly suspension message, I apologize, but I did have to fit in all the separate violations for the not properly redistributed nor properly licensed download you have for IBM Lotus Symphony. IBM's terms indicate it can only be redistributed on physical media to family...

The error it's kicking back is simple, and the cause even more so. You've been using your cpanel name to login to mysql instead of going through the database wizard and creating a new user. This works fine until you update your cpanel password, because the user it's having problems accessing...

You aren't the admin on that site and thus cannot fix the error that is being displayed. I'm updating the ticket with the admin now.

Doublecheck completed; that would indeed work. If you jump to Premium, after signing up, open a support ticket through the clients.x10hosting.com link it'll send you, include your free account's cpanel name and server so they can migrate it over. There is one thing to note; they can do the...

Far as I know that should work, give me a few moments to doublecheck just to be safe though.

Cache is always the starting spot, however I need to point something out for you: * * gw1-no130.tbcn.telia.com [90.224.176.1] reports: Destination host unreachable. That is not x10hosting it's getting stuck at. One of our staff, Anna, mentioned in another thread that this is a routing issue...

As you're already aware, the proxy is a zero tolerance permanent suspension. Depending on how often the termination script runs, it will be a minimum of 14 days before the account is erased, however it could be longer. There is no way to expedite this process, nor can we erase the script and...

It's got its own section in the TOS actually: * Shoutbox\Chat Scripts: Use of these scripts is strictly forbidden due to the amount of MySQL queries they take. Accounts found with chat scripts or shoutboxes will be suspended. This unfortunately is a permanent suspension on the free servers...

Also per the TOS: Customer agrees that it shall defend, indemnify, save and hold x10Hosting harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against x10Hosting, its agents, its customers, officers and employees, that may...

Prime does not move you off of the free servers so Prime doesn't work in this case. It has to be illuminated or premium.

Under a permanent suspension we can't get to the files to actually -get- backups. As per the same TOS that was broken, backups are your responsibility; if you don't have any current ones, that's not something we can help with; the exception is the upgrade to Illuminated or Premium; staff can...

* Shoutbox\Chat Scripts: Use of these scripts is strictly forbidden due to the amount of MySQL queries they take. Accounts found with chat scripts or shoutboxes will be suspended. Explains it all; it's a permanent suspension on free hosting. There -is- a way to upgrade it to Illuminated or...

Unfortunately copyright infringement is one of the zero tolerance suspension reasons; Jagex has made it pretty clear that they do not allow redistribution of modified versions of their client as well though, nor do they allow the private servers (especially if they get halfway popular). But...

Yes, as I said to your other ticket about CGI, you are permanently suspended for running a file upload host in violation of the File Hosting section of the TOS. This is a permanent suspension that cannot be revoked for any reason, and we are no longer obligated to provide backups, so I hope you...

Oh, and enjoy the permanent suspension for running a file host; accounts like yours are the whole reason we have a "Zero Tolerance" attitude for so many of our rules.

CGI was disabled due to excessive abuse; there are currently no plans or ETA's for it being re-enabled.

And just reply with the cpanel name, you don't have to open a completely new ticket to do it again :)