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Pashatfo: Did you recently migrate to Premium by chance? The pashatfoundation.x10.mx domain is currently pointing to one of the Premium servers which is why any of the changes to the free account aren't showing up.

pashatfo: I'm not actually sure what's causing the problem, however you need to change ALL of your passwords immediately - you just posted them to a publicly accessible forum. That is not a good thing at all. As far as the backup folder goes, I'm not actually seeing one present on the account...

As already stated, we cannot lift the suspension because the same shell was put onto the account again. Account security is the user's responsibility; server security is ours. With the account under suspension, we cannot expedite its erasure, but that will happen in due time.

Your second appeal has been responded to; unlike the first, it was denied as you had been advised on 10-13 that the next compromise would be permanent. We cannot allow one account to repeatedly place the security of the server at risk, especially as the shell in question was identical both...

I'm not showing any active hosting under your account; the only one I can find was a cpanel account scholasi which was terminated way back on June 22nd after remaining suspended without resolution for two weeks. When that happened, the account and all data on it was removed. Because of this...

Adding one last update, all issues resolved, account should be unsuspended shortly.

I have received the initial correspondence for this and have sent a reply; for now I'm closing this here since we're finishing this out by email.

That's correct; the forum username linked to the hosting account isn't AlexS. or Al Lua, which is why we're having problems confirming identity. I'll wait for the email to come in so we can work this out further from there.

AlexS: Unfortunately this is still not the forum account linked to the hosting account in question, which is preventing us from confirming account ownership. I'm not seeing any open disputes from the account either, which is the confusing part since we haven't been able to identify any problems...

I've confirmed with the administrative staff that no backup is available for the account; unfortunately we won't be able to process a migration to premium due to this, although you would still be able to start fresh with a new account if you so choose. In the future, I would strongly recommend...

I'm not able to view failed logins; the best I can suggest is to do a forgotten password request to restore access to the account. If that falls then I would use the form on the main x10hosting site for abuse so this can be handled by email instead. Please put in as much info as possible to...

I have opened an inquiry with the administrative staff to determine if backups are even available at this point as the account was already terminated; there is no guarantee that there are however, as on free hosting backups are normally the sole responsibility of the customer to keep. Once I...

When you say it didn't work, what do you mean exactly? The username linked to the hosting account in question hasn't been logged into at all recently, so I'm not sure what account you logged into.

As already detailed, the suspension was valid and was permanent - Nigeria's been in the blacklist for longer than two years as well, indicating that the proxy did indeed allow you to bypass the country restriction. While I understand that it's inconvenient it was discovered now, the fact still...

Your appeal had been denied; I've attached the reply that had been given to the dispute below. Please note that disputes don't guarantee the account will be unsuspended, just that the suspension would be reviewed:

As an addon to descalzo's message, I'm not seeing an active dispute for the site in question; I'm not entirely sure why, but this thread is being forwarded to administrative staff so they can look into identifying if an error is preventing the dispute from being opened. That said, as it's...

You could, but I'd recommend making sure the script is secure against exploits obviously. I had done something similar for a signature I had that updated every time someone uploaded nulled software; haven't used that in years, but that only relied on someone viewing/loading the page - in my...

The list essellar linked to contains three sections: Whitelist, blacklist, and high-risk. There is no High-Risk list at this time, however if your country isn't listed under the Whitelist (which it isn't), then the text under Blacklist comes into play, "Any country not listed in High Risk or...

Unfortunately as the account currently has no visible website and is being used primarily for file storage (including a copyright infringing television show episode), we cannot upgrade the account to unmetered at this time. In addition, the copyright infringing file has caused the suspension of...

Pretty sure I fixed it; not sure exactly what caused the permissions problem, but something basically unset the permissions on the entire account. I got it reset to what it should be and the site is loading now; can you confirm everything looks okay? Edit: Lol, beat Anna by about 2 seconds :)