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  1. E

    Timeout Issues

    Your IP was blocked due to attempts via SSH. Please note free hosting does not have SSH access including SFTP only our premium hosting has this access. At this time I have removed the block from our system.
  2. E

    Multiple problems

    This has been resolved via Discord
  3. E

    email not working, says it's due to not enough disk space

    As the error indicates you are over our disk space quota. You can view this via your stats section of DirectAdmin > 559.5 MB/512 MB Based on reviewing the usage I have increased the space. This should allow service to resume.
  4. E

    Please need help with erroneously terminated service

    You should see service active again. As you stated the reason for this was you failed to access your account within ~60 days. We should have sent you multi emails almost 10 or so before this happened. To prevent this issue happening again you must make sure you are following the instructions...
  5. E

    Unsuspension request

    We have allowed this domain name. Please give the system ~1 hour to sync this change.
  6. E

    requesting unsuspension

    I have reactive the account. Please remove the domain within 72 hours and add a new one to prevent any future automatic actions.
  7. E

    Public access to /.well-known/acme-challenge/

    I have re-enabled this option for your account. Can you please log out and back in which should then provide DNS management / control to you.
  8. E

    requesting unsuspension

    We have allowed the new domain you added as this seems to have been a false positive Please allow a few hours for the system to fully resync and active.
  9. E

    can't open the hosting control panel

    Hello, Thank you for the video. This is certainly not replicable on any of my machines When you click to open the control panel a secondary window shows and pops up. Is it possible you disabled pop ups on x10hosting.com? Can you check your web console ( f12) when you attempt this to check any...
  10. E

    Request for Unsuspension – I Apologize and Will Remove Domain

    I do not see any suspension on your account at this time
  11. E

    Request for release

    We do not see any suspension on your current account at this time.
  12. E

    can't open the hosting control panel

    Can you confirm if this shows any errors or provide a screenshot of what you see on the screen when attempting to access this?
  13. E

    I can't extend the SSL action

    You will need to re-generate a new SSL via your account management > SSL certs section of your DirectAdmin panel
  14. E

    can't open the hosting control panel

    I can not reproduce this at this time. Therefore, I believe this will be local / browser related. Can you attempt to do this on a different browser?
  15. E

    Requesting Additional Disk Space

    I have increased the available space for you!
  16. E

    Please enable SSL for my account

    This should now be enabled correctly under the account and domains management section.
  17. E

    Please enable SSL for my account.

    This should now be enabled!
  18. E

    Overpaid yet again

    You have to cancel the automatically payment from your own PayPal account. This is a subscription service and that is currently how this is cancelled. If you have any issues cancelling this via your Paypal service please let us know. I have refunded your payment as requested and downgraded...
  19. E

    Request to unblock my account. Error code EAC5961AED310BD5D

    I can see the IP address you are using is indeed attached to other services. The other services however have not been setup and only have client accounts. Therefore, I have removed the block for you. Can you re-attempt to access this in about 1 hour from my reply to allow our systems to sync...
  20. E

    I cannot use the DNS management function to add DNS records

    Can you confirm the exact steps you are doing to complete this? Please include screenshots from DirectAdmin
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