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  1. E

    website down and cannot access dashboard

    I do not see any blocks via your IP at this time. Can you recheck access and let us know the results?
  2. E

    Failed to generate SSL since yesterday

    Can you reattempt this? If this fails I do see you are using external DNS. You may need to temp. point your full DNS to our system via the NS : ns1.x10hosting.com ns2.x10hosting.com Once the SSL is activate you can then revert the DNS as needed.
  3. E

    500 internal error

    Please re-attempt this access
  4. E

    I would like a refund for the hosting service I paid for

    Your service was refunded based on your charge back request. Since you did not give our team time to reply or correct any issues and charged back instead of the refund we would have provided the service has also been cancelled.
  5. E

    I can't access my site

    We can see your IP was blocked on our end. I have removed the block at this time.
  6. E

    Active Restored service with suspended/disabled hosting at ElementFx.com

    I do apologize it seems when we restored the service it did so in its old state. This should now be active. Please allow a few moments for your local DNS cache to update!
  7. E

    Requesting a Reversal of Account Termination....

    This was already restored. Please see your other post regarding the seenie account.
  8. E

    MULTIPLE REQUESTS TO RESTORE HTML FILES FOR SEENINE.X10HOST.COM HAVE BEEN IGNORED

    Your files have been restored to the org. account access. Please note if you see any issues viewing this online, you may need to reset the permissions as we restored these files from our backend. But ALL files are there via the file manager if required etc. The reason for the delay is the...
  9. E

    SSL Certificates

    This should now be enabled.
  10. E

    x13.x10hosting.com is down!

    You should now have access
  11. E

    I can't log into my website. You are blocking my IP

    Please do not post your IP publicly. I have unblocked this again on our end. Please let us know if this happens as we believe this may be a false trigger on our backend security software.
  12. E

    Service Restoration Request at ElementFx.com

    You should see this restored at this time
  13. E

    My entire Website @ seenine.x10host.com is GONE.

    Hello As indicated in my previous post here : https://community.x10hosting.com/threads/requesting-a-reversal-of-account-termination.212530/#post-998803 We needed confirmation on what type of site this was as there was not automatic backup in place for us when this was terminated. Based on...
  14. E

    I can't log into my website. You are blocking my IP

    This IP block ahs been removed at this time,
  15. E

    requesting unsuspension

    You should be able to access your dashboard to unsuspend your accountr
  16. E

    requesting unsuspension

    I do apologize for the delay. You should see service active at this time
  17. E

    requesting unsuspension

    You should be able to login to your client dashboard and unsuspend the service automatically.
  18. E

    My account was suspended

    You should see this service active again in the next 30 mins. I see our system falsely flagged the domain you added.
  19. E

    My Website is not opening, with only an Apache message appearing

    Anyone with this issue should generate a valid SSL for your domain if you are attempting to use https:// otherwise when visiting http:// non SSL this error may appear In DirectAdmin, "Account Manager"->"Domain Setup" click the domain in question and make sure "Secure SSL" is checked. Then go to...
  20. E

    Request to Increase Disk Space

    At this time we have increased your space as requested!
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