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Hello! Please email our team at support@x10hosting.com from your college / school email address. Once that is done we will be in contact with you on details on how to allow your students access.

Hello, As indicated before the block was caused by the imunify360 we use. We re-verified the rules along with the domain. Glad to hear this is now stable. Please keep all future issues within this single thread so we can track them and the replies. Or feel free to join our discord for quicker...

I am very sorry this request has slipped by so long. I have increased your space as requested.

You do not need make a new post each time this happens. As I mentioned in my update in the first post regareding this : https://community.x10hosting.com/threads/btw-website-timeout-again-but-only-for-me-again.212500/#post-998834 I apologize as I assumed my full reply there would have helped...

Are you using a self hosted PHPMYADMIN install or the one provided?

donaldmarshall.x10host.com has been restored. The other account may take a while to restore if at all as we do not see any archives currently. We are not sure what type of websites existed but if they did not require a database we may be able to restore at the file level for you.

Please re-attempt this now

We have increased your space as requested

I do not see a service account tied to this forum name. Can you make a new post and provide a domain name for us to review any options?

I do not see any hosting account attached to this forum name. Do you have a domain I can review to see if there are any options?

This should be up!

I do not see any IP blocks since we removed this earlier. can you provide a screenshot of the error you are getting?

You should see your service active again

We see your account is active. Can you confirm what error you are getting?

I can see you added your website to your signature. We have removed your block and made changes to our backend to attempt to prevent this issue again.

I do see that your domain may be hitting some MODsec rules on our security backend. The latest was for an actual WP-admin failure from your local IP. The others in the last few days are for what we believe to be a false positive from the WP side. Which again, we have whitelisted your domain for...

I do not see any issues currently. Can you re-attempt and let me know if this is still happening? The access may have been due to a brief downtime for upgrades or maintenance

I can see your current usage is "normal" as you describe. Cleaning up log folders is always a good idea to make sure you reserves the space needed. However, also as a long term user I have increased your available space to help in the event you can not clean these up in time in the future.

I apologize you may be having issues. However, I wanted to note that our paying customers receive a 24/7 dedicated support team and ticket system. Whereas our free hosting is generally supported by our volunteer helpers. however, feel free to make a post or join our discord to report any issues...

Hello, I am unsure what issue you are having as it is not fully described. I can not lookup your account as you do not seem to have any hosting service attached the forum account you are using. What is your domain name currently? Can you provide a screenshot of the errors you are describing...