Search results

  1. E

    please help with connecting over ftp.

    I do not see the error we can see that you transferred files successfully and that the client then timed you out after the transfer? You may also switch to passive mode on the FTP client to see if that helps.
  2. E

    Disk space request

    We see you are not using 75% at this time. Feel free to come back once you reached that limit for us to re-review this
  3. E

    domain not connected

    the nameservers need to be updated at your domain registrar which I believe is google.
  4. E

    domain not connected

    The domain on your account is not using our nameservers or pointed via DNS at all. Please make sure you update the nameservers or DNS as indicated on your panel.
  5. E

    Requesting unsuspension

    Your service is not suspended we can see your site online. If you are getting an error code when accessing our dashboard that is not the same as an account suspension and you would need to provide the error code in our normal general free hosting support forum for review.
  6. E

    requesting unsuspension

    Your service was found to be hosting multi scripts that went against our TOS and this will not be lifted.
  7. E

    Issue loading site after changing permission.

    Can you confirm if you are aware of why the database on your service is using 1GB?
  8. E

    Resolved service deletion request

    Our pleasure!
  9. E

    Resolved Media Library problem: videos and images blank and acting strangely

    i am not aware of anyone from our team getting to this but i would assume any cache plugins or maybe local DNS cache was the main cause. Either way glad to hear you are seeing it working!
  10. E

    Issue loading site after changing permission.

    Your site may not be loading because you are using 330% of your disk Disk Usage : 1.64 GB / 512 MB This is all coming from your database.
  11. E

    Disk Quota Increase

    Hello we see that your service now has less than 75% space
  12. E

    Resolved service deletion request

    Hello, I can see your WordPress site loading on our end indicating that the module is loaded at this time now.
  13. E

    Issue loading site after changing permission.

    I would recommend reverting the changes made and also review any .htaccess rules.
  14. E

    Request for Increase Disk Space

    Your disk space is no longer full now. You would need to move the folders and files over to your secondary domain manually via file manager or FTP as the domain name will not work as mentioned above regardless of your space.
  15. E

    Resolved IP Blacklisted

    My pleasure!
  16. E

    Resolved Disk Quota Increase

    I have increased your space as requested!
  17. E

    Request for Increase Disk Space

    Your WordPress plugin seems to be using a bit of cache files around ~350MB. Can you clear your cache via any plugins so we can review this again? Also note we see you are using a .ga domain that is using all of this space. Note .ga domains are no longer working globally so we would recommend...
  18. E

    Country Code Blocklisted

    We have I think 3 ChatGPT bots that are crawling our site posting random information. It would be nice if they actually had been helpful. We will work on blocking these via .htaccess shortly. Access should now be granted.
  19. E

    Resolved IP Blacklisted

    I have removed this blacklist for you.
  20. E

    Deleted All Directories and Files!

    This should be correct and the only way to resolve this issue. If you remove your domain / change it and then re-add it the service your folders will be properly re-created and linked.
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