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  1. Anna

    Resolved Request For Delete/Add Service

    It is likely some permissions got messed up from what they need to be when you re-created folders. It is indeed possible to terminate the current and allow you to recreate the service, it may even be the best solution to ensure everything works properly. Before I do so, please confirm you...
  2. Anna

    Error EAC261AF16F143972

    You already do have an account, you are only allowed to have one. Currently your account is suspended for lack of logging in though, there is a requirement to login to the account dashboard (https://x10hosting.com/panel) at least once every 30 days to keep the account as active. Once logged in...
  3. Anna

    Error while creating an account

    If you paste the errorcode (the one that starts with E) instead of posting a screenshot I can look it up for you. That said, the most common reasons would be using a VPN/proxy when signing up or being in a country we currently do not provide free hosting for.
  4. Anna

    Agregar dominio propio

    @garrettroyce could you take a look at this? Sounds like it is something that would be part of the system causing it to become an error.
  5. Anna

    Can I get a backup of my account?

    Due to the nature of your suspension you will not get any backup of your account.
  6. Anna

    Park Domain

    You would need to purchase that domain at a domain registrar firstly. Once you have the domain acquired, set the name servers for the domain to: ns1.x10hosting.com and ns2.x10hosting.com Next you ask yourself, do you want it as a separate site, where you can also add email addresses and such...
  7. Anna

    I can't enter to the Hosting Panel

    Your IP has been temporary blocked for too many failed logins. I have removed the block, but failing over and over will lead to you getting blocked again. If you are unsure of your password, you should use the option to reset the password before making another attempt.
  8. Anna

    Agregar dominio propio

    Support is only done in English. I do not understand the problem so I can not help, if you explain the issue in English I can at least look into it. Domains are changed/added/removed on the dashboard at https://x10hosting.com/panel
  9. Anna

    I can't sign up

    We do not currently provide free hosting in your country. This *might* change in the future so you can always try again at a later date.
  10. Anna

    My Wordpress site not showing images

    Part of the problem would be because all your uploads folder appears to have the wrong permission, 777 is very insecure as it makes it writable to anyone, also the images themselves also have the wrong permissions set. In general any files (images, html/php documents etc) should have 644 set for...
  11. Anna

    Illegal permission site

    For obvious reasons, no we do not allow illegal stuff on our network.
  12. Anna

    Email verification doesn't work

    Each time you attempt to login a new error code will generate if the reason for it persists, and also invalidate the previous ones. The email verification is time sensitive meaning the verification link is only valid for x hours, so it is possible you got them too late, in which case you can...
  13. Anna

    HELP! Error code E59543C96476E9736

    The error code tells that you are in a country that is not currently eligible for free hosting, however since you created your account before the country was blocked I have set an exception for you, You should now be able to properly login to the account.
  14. Anna

    Email verification doesn't work

    Your account does not show that the email is confirmed, it is possible that the confirmation you got was for the forum account that would have been created at the same time as you panel account (it is the panel account that I see as lacking confirmation of email address). I have invoked an...
  15. Anna

    This site can’t be reached - https://x15.x10hosting.com:2222/CMD_LOGIN

    Something is triggering "Directadmin Brute Force Manager" as that is what blocked your IP. Among other things this would include bad logins to the server but it also monitors for instance wp-login.php activity if you have wordpress installed. Your server seem to be doing it a fair bit more...
  16. Anna

    Other people cannot access my website.

    Newly added domains can take up to 72 hours to become fully available globally, usually it is within a few hours though. Local DNS cache can prevent them from seeing it if they visited too soon as their DNS cache, which is is the primary lookup for domains previously visited, would show that...
  17. Anna

    Can't view images on my website, only seeing placeholders.

    I see two domains attached to the hosting service I get up when using your forum username as search parameter, one of the domains redirect to suspended page (it is listed as suspended in DA so I'll assume you did that as the account itself is not suspended) The other domain does not include any...
  18. Anna

    Request Storage Increase

    Denied. The service does not currently meet all the requirements. I also do not see the usage you are noting, I see: 256.3 MB / 512 MB
  19. Anna

    Asking for more webspace

    Keep in mind that ToS limits personal galleries to 500 mb of images, since the site is an image site this would fall under that category. I can increase to 1gb, but that would be the highest limit since the images themselves already are close to the gallery limitation.
  20. Anna

    Error while login

    That error code indicates you are in a country no longer eligible for a free hosting account, however since you are a longtime existing user I have set an exception to your account and you should now be able to login properly.
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