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  1. E

    requesting unsuspension

    This domain is not allowed. I have approved the domain to be removed. Please allow 1-2 hours after this update for your access to be fully restored. Once it is please update the domain name.
  2. E

    Request for FTP Access Restoration – Urgent

    Your IP was indeed blocked based on you using SFTP ( port 22) instead of 21. We have unblocked this and you should see service restored.
  3. E

    Revival of website registered with another account

    We have temp. unsuspend the service. Are you able to possibly have the existing owner of the account email us at support@x10hosting.com stating we can transfer this service to someone else?
  4. E

    Can not access any of my web pages or my management console

    We do not see any issues or blocks on our end. Can you re-attempt this? Please makes sure you are not using any VPNs when attempting to access
  5. E

    Unable to connect to FTP - Connection timed out

    Your IP was blocked. The reason was due to your attempting to connect to port 22. SSH including SFTP is not enabled on our free services. Please make sure you ae using port 21 going forward. I have unblocked the IP at this time.
  6. E

    Persistent Object Cache with memcached in Wordpress - Litespeed cache plugin

    redis is not enabled on free hosting
  7. E

    requesting unsuspension

    As mentioned the domain name is not allowed. We will not be able to allow this domain at this time. I have marked the domain to be removed and service should be accessed again for you to create a new one within 2 hours if this ticket update
  8. E

    WooCommerce fails to install

    You are hitting the inode ( file limit) on your service so this will not install. Can you check if you are able to clean up any unused files? If not let us know and I will see if our team can increase this limit.
  9. E

    Site Down - Unable to Access Control Panel or FTP

    Your IP was blocked in our system. The reason for the block was your IP has failed to access the email system over 50 times from this address. I have removed the IP block and you should be able to see access restored. However, you will need to correct any email logins that may be failing to...
  10. E

    Request for an increase in disk space

    We have increased your space!
  11. E

    Disk Space

    The space has been increased.
  12. E

    My Domain Was Suspended – Requesting Clarification and Reactivation

    I have allowed the domain name. Please allow up to 1-2 hours after this update for the system to sync this change.
  13. E

    Disk Space

    We can see you are only using a little more than half your space : > 298.3 MB/512 MB Can you confirm if you currently have any requirements for the extra space?
  14. E

    My IP is blocked to access my site

    We see no blocks on our end regarding your IP address which means this may be a block from within your ISP network. If possible can you attempt to load a secondary server of ours : https://x11.x10hosting.com:2222/
  15. E

    requesting unsuspension

    This domain is not allowed at this time. I have marked the account to be removed so you can re-add as needed.
  16. E

    requesting unsuspension

    I do apologize this domain is not allowed as long as the DNS is not pointed to us.
  17. E

    requesting unsuspension

    We have allowed this domain name. You do not have to do anything on your end and can keep the domain. Please allow up to 1 hour for this to sync.
  18. E

    Website username cannot log in

    We can see you are using a VPN or other proxy service to access our system. Please provide the county you are located in.
  19. E

    SSL Permission Request

    SSL access has been enabled for your account. You should now be able to manage this from your DirectAdmin panel.
  20. E

    requesting unsuspension

    Your service has been unsuspended. You can use the domain provided without issues. Please allow up to 2 hours after this post for the system to fully sync,
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