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This error is indicating you are attempting to access your account on a corporate network, VPN or something similar.

Can you try now there may have been an issue with our panel when you attempted to reset the password. If it does not work can you please provide screenshots showing the URL you are attempting to access when any errors occurred.

Do you have an error code for me to lookup?

You should be able to reset your password and access your account now.

I am taking a look at the reason your account may have been suspended. However I did notice you created a secondary service after this occurred. which may indicate you terminated this suspended service to make this new account? Please let me know if you wish to keep using your new one you...

The only way to keep your account active as mentioned in the email is to access our panel as this is required. The email we have on file for the account you mentioned is mit*****9**9@yahoo.com please note that the *** do not represent actual missing letters.

I do apologize one of our malware scanners had a false hit on your account which triggered this. You should now see your service active again.

Your account was suspended due to using auto blogging scripts. This will not be lifted at this time based on that content and your message you originally posted.

I do apologize we have added an update to your account which you should now be able to reset your password and start login into your panel now.

The email you will use to login to the panel is the same email address in which you received the notice from.

This is your direct admin account and username. When you create your service you create the hosting service password. This will be your password to use to log in directly to Direct Admin along with your default FTP and webmail account. If you do not remember or you need to change this password...

I am seeing your domain loading perfectly fine for the first time now! This may certainly indicate a DNS and setting issue at cloudflare as I do not see any how any website uptime checker would cause the slow issue we experienced before. If that was the case it would be more sporadic and not all...

At this time I would recommend changing your DNS to fully be handled by our servers. Once that is completed let me know and keep it that way so we can troubleshoot this further. While DNS checkers have their own methods to check DNS itself can take a bit to propagate. Flushing your DNS etc will...

I am seeing your domain still using cloudflare DNS and A records.

No update from me as I can tell the service your site is hosted on has not had any issues. However I can also see your site is loading but still very slow. Further looking into this it looks like you are using cloudflare for your DNS which could be causing some of the issues. You can attempt to...

Flarum will still require SSH. However that is not provided via our free hosting only our premium paid hosting. The adding support you are seeing is a universal package that is installed across all of our hosting packages. I will see about getting that one removed within the free packages to not...

As mentioned we are not able to change your free subdomain at this time.

This is correct. What was occurring is users would add a domain to the service. Host malicious and phishing content. Do bad things and remove the domain name from the account. Hence leaving us having to go thru tons of logs to figure out which account the domain was owned by when the bad stuff...

At this time we are not allowing your signup domain to be changed. This subdomain acts as your token / key for our services.

This is indicating you are attempting to sign in while using a VPN or other cooperate network. You must disconnect from those services prior to accessing your account.