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Hello, Thanks for making this reply. I can see you are using cloudflare to manage your DNS for both domains. Can you please let me know how you have the records setup on that set so we can confirm the SMTP would work based on your settings? The "C="250 2.0.0 Ok" line generally means the email...

Hello, I am seeing your website load without errors or issue for me. Can you confirm this is still occurring for you and if so please let me know which errors you are seeing and how so we can replicate the issue.

We are down for maintenance on our servers at the moment. We believe we should be back and allowing new members by the end of this week.

I do see your nameservers seem to be updated for our service now. Is is possible you used a CDN service like cloudflare or similar in the past? If this was the case it could have had a rouge redirect or DNS setting causing the issue you mentioned before. Has the issue been resolved after...

I am glad to see you got this resolved. There seemed to have been a bug in our restore which caused some PHP issues across the board. We hopefully resolved most of these today for our members.

Hello, Can you please verify if this restore worked?

Hello, We apologize for this issue. This should now be resolved.

Hello, It seems your site is on a very outdated WordPress install and required PHP 5.X to be loaded. I changed this via your direct admin panel under Extra features > Select PHP version. I now see your website loading. However, you currently seem to be redirecting all traffic directly to your...

Hello, Can you please try this again? It seems your account did not fully migrate over to our new panel.

Hello, You may terminate your hosting service via your panel by clicking the service name and selecting terminate.

If you can provide the ISP Name for us or possibly an IP address that is attempting to connect that can not we can troubleshoot. Its possible the ISP itself is blocking and restricting access to our servers and by changing the DNS the ISP provides you are able to bypass the restrictions.

Hello, This should now be resolved!

Can you confirm what you mean by sometimes? Are you receiving an error when this happens?

Hello, This should now be resolved!

Hello, This should now be resolved.

Thank you for making this post as mentioned in our Announcements we had about a dozen or so accounts that failed the full restore. Unfortunately, your account was one of them. We are still working to resolve this issue as we can. However, If you can confirm your site is working we may be able...

This should now be resolved and working!

She let us know of this issue as soon as it was reported. We will update this thread once we have an update. If you need to backup your service you may do so manually via the compression tool in your file manager to zip your directory and then download a local copy.

This should now be restored from 9/22

When we restored your account no files should have been over written as you noticed. Regarding your requested time that time frame was during our downtime so we do not have any backups for 9/28. Your service was still being recovered and offline during that date. The restore points we have are...