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Can you please try now?

I believe per our discussions in discord you will now need to wait for the DNS to update.

You should be able to click that email as soon as it comes in and you receive it. The text document is only needed in the event you want to change your email if you do not have access to your current one. I have issued a password reset link again.

Hello, I see that you may not have logged into your account since 2019-04-23. If this is correct your website may not be available anymore as previously we had a policy that you must logging to your account at least once every 30 days. If you can confirm this information may be correct I may be...

Awesome very glad to hear!

Hello, Using the same email as you have on the forums I issued a password reset for you. Please let us know if you received this. It is time sensitive but if you receive this that is a good sign and we can try again. If you want to try and catch someone on during regular hours to help a little...

Very glad to hear!

Thank you very much for following those instructions to allow us to quickly resolve this. I have updated your email addresses to the one in the .txt you should now be able to request your password.

Can you try to access this now?

Awesome I am glad to hear this is resolved and you can now access all of your accounts and services.

Can you please try one more time?

Your direct admin password is not tied to your x10hosting account these will be different. I have attempted to manually send the password reset for you please let me know if you get this. You may also join our Discord Invite Link : https://discord.gg/Ab9eGwsxh2

The Discord Invite Link : https://discord.gg/Ab9eGwsxh2 should be working. This will certainly help coordinate this issue.

Can you please try this now? I have synced your account manually with our new system.

Your email has been updated. You be able to reset your password using the password you gave in the .txt.

At this time for security and proper ownership verification we are asking members who can still access their Direct Admin control panel to create a text document labeled x10hosting.txt inside any location via their file manager with the updated email address. You can access your Direct Admin by...

Hello this issue with our premium service should have been restored earlier today if you can please confirm you can now access this.

Are you receiving the email reset link? if so what error are you getting when trying to reset or login?

Hello the new Direct Admin uses your username not email. If you can not access this I will reach out to get further information shortly.

Hello the same information would apply to you in the same case. If you can please still access https://x14.x10hosting.com:2222/ with your direct admin information and please place a simple text document labeled x10hosting.txt inside your public_html folder or anywhere on the file manager with...