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  1. M

    Executing phpinfo

    it would appear to be some sort of bug with the zip extension. phpinfo() still needs to call over to those extensions to get information from those extensions.
  2. M

    Multiple Accounts

    It will take time to review
  3. M

    Executing phpinfo

    In Extra Features > Select PHP Version Check if the zip extension is enabled. If it is, disable it.
  4. M

    Multiple Accounts

    You already had a forum account under the original email you used to sign up for service. The guidelines for making your request indicate you need to make the request using the forum account associated with the account in question.
  5. M

    Wordpress backup / disk limit

    You will need to delete the existing backups you have created in Softaculous. This can can be done in the backups menu in softaculous.
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    Wordpress backup / disk limit

    If you did not use Softaculous to install it, you won’t be able to use it to make backups of it. Have you deleted prior backups you made from the server?
  7. M

    SSL CERTIFICATE ERROR

    There is almost nothing that can be done. This limit is imposed by the ACME Provider. All that can be done is try changing the acme provider between Let's Encrypt and ZeroSSL. Other than that, all that can be done is waiting for the weekly rate limit to be reset or using a site like...
  8. M

    Issue with Email. Error 550

    That checkbox should always be checked, if you’re going to be using the x10 server to handle emails for your domain
  9. M

    This site can’t be reached!

    That means you are using incorrect username and/or password to log into your wordpress. Log into wordpress using correct credentials.
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    Issue with Email. Error 550

    Please check the following in the hosting control panel: E-mail Manager > MX Records Make sure the box that says “Use this server to handle my e-mails. If not, change the MX records and uncheck this option.” is checked. If it isn’t, check the box and click save.
  11. M

    Issue with Email. Error 550

    1. Have you tried deleting the mailbox and then creating it again? 2. This would seem to be a problem in the SPF record. Please add ip4:198.91.80.251 to your SPF record.
  12. M

    unlock the account with the error

    VPN not allowed, please disable VPN and try again with VPN off. If you get a new error code, please provide new code.
  13. M

    PHP Mail

    1. The default account itself is special. 2. You can by the headers and define a different send from address, quite frankly I’d recommend using an actual mailer library like PHPMailer, this way SMTP can be used to authentic. 3. Not on free hosting, beyond a cron job that can only be done a max...
  14. M

    PHP Mail

    Please also add ip4:198.91.80.251 to your SPF record. This is an edge server that all mail goes through. To Add DMARC Record Account Manager > DNS Management > Add Record Type: TXT TXT Record Type: DMARC It will walk you through the process from there.
  15. M

    Getting 500 error when trying to log in

    This should be solved now
  16. M

    requesting unsuspension

    The reason listed for the suspension is on https://x10hosting.com/panel
  17. M

    Important Errors when trying to login / reply for inactive email

    VPNs are prohibited. Please disable the VPN and try to login again.
  18. M

    requesting unsuspension

    It shouldn't as long as the domain is still added on your account, it would just be a simple matter of changing the nameservers back to x10 nameservers or changing the DNS A records back to point correctly.
  19. M

    requesting unsuspension

    the email should contain the reason for the suspension being imposed. Alternatively, logging into your account panel https://x10hosting.com/panel will also inform you of the suspension reason.
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