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  1. stpvoice

    Plz Unsuspend My Hosting Account

    Hello, Your account has been permanently suspended for having nulled software. This is a permanent suspension as per the Terms of Service to which you agreed upon signup. You can have no further access to your account for any reason.
  2. stpvoice

    My free hosting has been suspended for high resource usage, please unsuspend

    Hello, I have unsuspended your account. For more information about high resource usage, please see: http://x10hosting.com/wiki/High_Resource_Usage I can see your account has been suspended quite a lot for this recently. I suggest you try and find the cause. Thanks.
  3. stpvoice

    SUSPEND ME ANGAIN/ PLEASE UNSUSPENDE ME adm

    Hello, I have unsuspended your account. For more information about high resource usage, please see: http://x10hosting.com/wiki/HRU Thanks.
  4. stpvoice

    Account Deletion Request - Please delete my free hosting account.

    Hello, I have set your account to be deleted after a 14 day waiting period. If you change your mind within that time, post back, as it may be possible to restore your account. Thank you for using x10Hosting.
  5. stpvoice

    Username Change

    Hello, I'm afraid we do not change usernames. Thanks.
  6. stpvoice

    ftp transfer

    You'd need to use normal zip compression. I know tar.gz is supported also.
  7. stpvoice

    ftp transfer

    Hello, I think most formats work other than .rar Are you using the cPanel file manager's "Extract" function? Thanks.
  8. stpvoice

    all backends are down (website down)

    Reply in this thread to let us know. Sorry, I meant to say that. :/
  9. stpvoice

    all backends are down (website down)

    Hello, I can query your account information as a Community Support Rep. I can see a MySQL error now. I'd suggest waiting an hour or two to see if it resolves itself. It's very likely that it will "fix itself" so to speak. Thanks.
  10. stpvoice

    Account suspension

    No, I can't do that. It explicitly says in the Terms of Service that you will "forfeit all rights to the account in question including access to any and all files and\or databases".
  11. stpvoice

    all backends are down (website down)

    Hello, I've just loaded your site with no issues. Can you provide a link to the page creating the issue? Thanks.
  12. stpvoice

    Account suspension

    Hello, Unfortunately, this is in direct violation of our Terms of Service. This also falls under our zero tolerance policy, meaning your account has been permanently suspended, and you cannot have any further access to it. We are under no obligation to provide you with a backup.
  13. stpvoice

    Not able to login cpanel account

    Hello, Please confirm you are logging into: http://starka.x10hosting.com:2082/ or https://starka.x10hosting.com:2083/ If the above is correct, please try resetting your password as per the instructions here: http://x10hosting.com/wiki/How_to_Change_Your_cPanel_Password Thanks.
  14. stpvoice

    .htaccess Footer

    Moved to programming help.
  15. stpvoice

    Own domain not working

    Hello, That domain name works with no issues for me. Please clear your browser cache and flush your DNS, then try again. Thanks.
  16. stpvoice

    Suspension

    Hello, I have unsuspended your account. For more information about high resource usage, please see: http://x10hosting.com/wiki/HRU If you continue to get issues with HRU, you may want to consider an upgrade to Prime, Illuminated or Premium, where the resource limits are considerably higher...
  17. stpvoice

    newbie here

    Hello, Welcome to x10!
  18. stpvoice

    INFO.XML Missing

    Hello, A few users have reported this and admins are aware of the issue. I don't think it's isolated to your account. For now, I'd suggest running the install for whatever you wanted manually using any packages available on the publisher's website. Thanks.
  19. stpvoice

    Trouble parking my domain...

    Hello, It's possible that the DNS has not yet completely propagated. You could try accessing it via a proxy such as http://kproxy.com/ to see if it does actually load what it's meant to. As I said, it loads fine for me. Do the clearing and flushing periodically over the next 24 hours to...
  20. stpvoice

    Trouble parking my domain...

    Hello, Did you restart your browser after flushing the DNS? I usually find that flushing the DNS, clearing the browser cache, closing the browser, flushing the DNS again, then re-opening the browser works. Thanks.
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