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Hello, Please email me the details of the test account within 24 hours from now. If you have not done so within that time, your account will be resuspended. My email address is: stpvoicex10@live.co.uk Thanks.

Hello, Perl is not supported on free. Please see http://x10hosting.com/free-hosting-comparison for more details. That's why you're getting the error. Thanks.

Yes, I believe that's how it works. You should see open tickets or something similar.

Hello, That's a very good point. I don't know how that would work for premium accounts. Usually, responses would be visible in the account panel. https://x10hosting.com/control/login.php Can you login there with your forum username and password?

Hello, We don't have a "reset button" for accounts, so deleting and re-creating would be the way to go as you suggested. Please fill in the form below, and I'll get the deletion exempted from the 14 day wait so you can sign up again much more quickly. You'd just have to wait for the deletion to...

Hello, To clarify, is it an addon domain or a parked domain you're having an issue adding? What is the domain name you're trying to add? You should be able to delete any addon/parked domains in your cPanel. Thanks.

Hello, Do you have a www folder in your root directory? If you don't, this will need admin attention. Thanks.

Hello, Your site is loading fairly quickly for me at the moment. I'd suggest you wait until all of the servers are moved, as maintenance could still be causing high strain on the network-even though it's not on your server. Thanks.

Hello, Information about FTP details can be found here: http://x10hosting.com/wiki/FTP Thanks.

Hello, There is no way for us to manually change domains. Requests are placed in a queue, and are processed chronologically. It's likely the delay is being caused by the queue being paused for maintenance. The action you requested should complete fairly quickly once the queue is moving again...

Hello, I can see an addon domain on your account. Does it already show in cPanel? Also, what's the domain you're trying to add? Thanks.

Hello, I can see a pending domain action on your account. It has likely been delayed as some of the queues are currently paused while maintenance continues. We cannot manually change it for you. Unfortunately, you'll have to keep an eye on the news and announcements, and wait for maintenance to...

Hi, Sorry, I posted before you made that edit and didn't refresh the page. I'll escalate this ticket now for admin attention. I apologise for the inconvenience.

Hello, A DMCA takedown notice is a very serious violation of our Terms of Service. As per those terms, you can have no further access to your account.

Okay. Sorry about that. :) You'll be best opening a ticket about this in the Clients' area. You'll get priority support there straight from someone who can fix your problem. Thanks.

Hello, What Anna was saying is that your account was actually terminated for being suspended for more than 14 days for inactivity, but our system wasn't updated, so your account was still showing as created even though it didn't exist. This is why I got the error when I tried to unsuspend you...

Hello, No, upgrading will not help you. We do not permit forgery on any of our services. Thanks.

Hello, In some cases, it can take up to 48 hours for registration to complete. It may be longer in this case, as the actions queue is paused while maintenance is going on. I'm afraid you'll have to be patient. Thanks.

Hello, There is no way for us to change the mail server's IP address. Some providers blacklist messages from us due to past abuse. Unfortunately, there is nothing we can do about it, however, the mail servers on Illuminated and Premium have different IP addresses and are less likely to be...

Hello, I have marked your account for deletion after a 14 day waiting period. If you change your mind within that time, post back, as it may be possible to restore your account. Please note that you'll also lose the prime service when your account is deleted. Thanks.