Search results

  1. E

    IPv6 on x10Hosting

    We have plans to allow IPv6 addressing on our premium plans in the future. However, as still only about 1/4th of the internet users have access to IPv6 networks that would limit any website hosted on this network visitors by a ton.
  2. E

    Purchased "Starter package" but still have the "Free tier" limitations.

    This was already resolved via discord
  3. E

    Password reset

    That is NOT your correct email address. the email address on file has moon in the name.
  4. E

    Hi, I am new here and I am having a serious problem.

    After a certain period of time inactive accounts passwords will expire to prevent accounts from being hacked. As for the disk full issue that may be possible your service was stuck during a quota refresh that needed to complete.
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    Hi, I am new here and I am having a serious problem.

    Hello, Sorry you are having issues with the clients dashboard. Can you kindly attempt to do a full password reset from our premium portal : https://clients.x10premium.com/sign-in/reset-password
  6. E

    Control Panel - "Site Can't Be Reached"

    This was resolved in Discord.
  7. E

    Delete service from my account

    What mistake was made? We are not able to delete services based on resource usages to re-create. Normally issues can be resolved without needing to do this.
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    please help with connecting over ftp.

    I do not see the error we can see that you transferred files successfully and that the client then timed you out after the transfer? You may also switch to passive mode on the FTP client to see if that helps.
  9. E

    Disk space request

    We see you are not using 75% at this time. Feel free to come back once you reached that limit for us to re-review this
  10. E

    domain not connected

    the nameservers need to be updated at your domain registrar which I believe is google.
  11. E

    domain not connected

    The domain on your account is not using our nameservers or pointed via DNS at all. Please make sure you update the nameservers or DNS as indicated on your panel.
  12. E

    Requesting unsuspension

    Your service is not suspended we can see your site online. If you are getting an error code when accessing our dashboard that is not the same as an account suspension and you would need to provide the error code in our normal general free hosting support forum for review.
  13. E

    requesting unsuspension

    Your service was found to be hosting multi scripts that went against our TOS and this will not be lifted.
  14. E

    Issue loading site after changing permission.

    Can you confirm if you are aware of why the database on your service is using 1GB?
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    Resolved service deletion request

    Our pleasure!
  16. E

    Resolved Media Library problem: videos and images blank and acting strangely

    i am not aware of anyone from our team getting to this but i would assume any cache plugins or maybe local DNS cache was the main cause. Either way glad to hear you are seeing it working!
  17. E

    Issue loading site after changing permission.

    Your site may not be loading because you are using 330% of your disk Disk Usage : 1.64 GB / 512 MB This is all coming from your database.
  18. E

    Disk Quota Increase

    Hello we see that your service now has less than 75% space
  19. E

    Resolved service deletion request

    Hello, I can see your WordPress site loading on our end indicating that the module is loaded at this time now.
  20. E

    Issue loading site after changing permission.

    I would recommend reverting the changes made and also review any .htaccess rules.
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