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You can't do it yourself, it has to be done by admins at this time, which we will do upon request. Do you want only the service removed or the account as a whole?

There's an image folder with nearly 400mb, I can't see these images being in use somewhere (correct me with a link if I'm wrong). If they are not in use on the site, they would fall under file hosting, which is not allowed on free hosting, all files needs to be related to the site and accessible...

I have unsuspended your account for now, note that it will get suspended again once the script is ran next so I advise that you do upload that file rather quick.

Same applies on that, it is suspended for inactivity. Due to that account not being associated with you I can not give details about it further then this. You do know that having two accounts is against the ToS?

That would defeat the purpose of you sending from the one on file, by sending from the email on file you would show that you are indeed the actual account holder to a certain degree of certainty (we have few ways to verify this properly otherwise). If I were to unsuspend the account, would you...

What browser? I know DirectAdmin don't play well with older internet explorer, but should work with a modern browser. Are you posting to this forum from the same location as you can not access x12 on? The IP logged for your last post is not in the firewall so it would be something else I think

Your account is suspended for inactivity. You will need to login to the account panel: https://x10hosting.com/login and then click to view service details and request the unsuspension. Note that you are required to login to the above at least once every 30 days to keep the account active. I...

Yes, that could be possible. Please send me an email FROM the email address on file to anna @ x10hosting.com (remove spaces obviously, don't want it clickable) and let me know which email address you want me to set for the hosting account.

I have unsuspended your account. Note that the suspension had nothing to do with inactivity, logging in only prevents the inactivity suspensions.

We can unsuspend, but due to the nature of what was found it would need to be a clean account, meaning everything currently on there would be removed. Scripts no longer in use should always be removed, outdated scripts is a common source for compromise for instance. And it is possible that...

wp-automatic is a content scraper which we do not allow on free hosting as per ToS

I see that the emails for resetting password has gone out from our system properly, can you please also check that it is not in spam/junk? I see that reset emails being sent out once yesterday and twice today

Can you please check if it works now?

The service has been set for termination and should be removed within 20 minutes, after that you can create a new service.

I did not see your IP as being blacklisted, it was however blocked in the firewall. I have removed the entry in the firewall. Please be advised that it is recommended to always go to DirectAdmin via https://x10hosting.com/login as the password for DirectAdmin may not be the same as you use for...

This sounds like some oddities going on. I'll look into this, however it may not be as straight forward as to just add it to the account. One option is to attempt a re-transfer of the original cPanel account, though this would wipe the current completely, though as that is likely what caused...

I'll check in with the techs, but I'd assume it would be possible since it is already there for the other versions and there appears to be one available that should work with PHP 8.0

The domain has been set for deletion and should be removed within a few minutes

You've got roughly 300mb in backups alone, two instances of "Softaculous Backups", without those you would not come above a 75% usage so the request is denied at this time.

The email address for the hosting account is the same as you have here at the forums. The account is suspended for inactivity, once you logged in you can unsuspend yourself (it would get suspended again on next run if I do it and you do not login before the next run)