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  1. E

    Request for Unsuspension of Hosting Account "prnbdrai" on X10Hosting.com

    This seems to have already been resolved.
  2. E

    requesting Unsuspension

    Service should now be unsuspended. I manually reviewed this file our automatic scanner hit and can confirm it was a false positive.
  3. E

    Site says account is suspended, user panel does not

    Can you kindly try now? It looks like your account was suspended for inactivity. When you may have attempted to unsuspend this on your own there could have been an issue causing this to not fully unsuspend.
  4. E

    Hosting control panel not loading

    Your IP was blocked for attempting to access SSH. Note SSH is not allowed on free hosting which includes any SFTP protocols. At this time I have removed this block.
  5. E

    Unable to access my 2018 account but the website is still online and working

    I can see that you have not accessed your account in a very long time. We have since migrated to a new system in which your account has not been updated to yet for access. Please allow our team sometime to get this account moved over. Once that is completed you will be able to access our new...
  6. E

    Domain

    I do apologize I have updated and removed that from our site. Our premium site is a little out-dated as we are currently in the works of getting a brand new site completed. The free domain are for .com and .net only at this time. The pricing to transfer your domain to us for .info is as stated...
  7. E

    Retrieve website files - Retrieve website files

    Account is active again. Please access your account normally at : https://x10hosting.com/panel/
  8. E

    Domain

    Hello, http://colourmusic.x10host.com/ does indeed work for me currently. Note you can always transfer your domain to a cheaper registrar. For example it would cost roughly $18.99/year to transfer and renew a .info with our premium service.
  9. E

    Please Unlock my account

    You will be able to access your account in the next 24 hours.
  10. E

    Unsuspension Request.

    This has been resolved and you should now be unsuspended.
  11. E

    requesting unsuspension

    I apologize for the delay. This should be resolved now as you are correct your plugin was automatically caught by our automated features.
  12. E

    Resolved Can't unsuspend account

    Should be resolved
  13. E

    Resolved Requesting Unsuspension

    This should be resolved.
  14. E

    Please upgrade MariaDb 10.3 to 10.4.

    This should be updated now.
  15. E

    Help with mail records

    I apologize for the delay as this reply did not hit my inbox. You will need to use our nameservers and DNS MX records pointing to us accordingly.
  16. E

    Disk space upgrade request

    I do not see any hosting account attached to this forum name you are posting from. Can you confirm your forum name or access from the account details : https://x10hosting.com/panel/services so that I can review this request for you?
  17. E

    cPanel and Website Down?

    We see no blocks with the IP you are posting this message from in our system causing any issues. Can you provide a screenshot of the error you are getting? You can also message me on here your IPv4 address from a blocked network : https://whatismyipaddress.com/
  18. E

    Cannot access control plane, also site disabled

    This should have been resolved via Discord.
  19. E

    Cannot access control panel

    This should now be resolved!
  20. E

    Please RESTORE my terminated account

    My pleasure!
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