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I apologize for the delay it does seem our firewall blocked your IP for the following : Failed SMTP AUTH login from XX.XX.XX This failed login attempt was for the following email address : ralph@XXXXXXXXXXXXXXXXXXX I have removed this block. However you will need to update and make sure your...

I believe this was due to the migration process! We hope you will be happy with the premium upgrade and as always reach out to us via the dedicated support system if you need any assistance!

Please attempt to login again.

Hello, I believe we resolved this for you via our premium hosting! Thank you very much for giving us a chance to host your website and as always let us know via your dedicated support system if you come across any issues!

The previous answer is correct. The error code you provided is indicating you are on a cloud based network. Our free hosting service you must connect and access your account via a standard residential based ISP network.

This request has been fulfilled.

Hello, I do not see any service associated with this forum account to review this request. Can you please use a forum account that is tied to a service so we can assist further.

If you wish to upgrade to our premium hosting you can do this by selecting the migration section when checking out on our premium hosting site : https://x10premium.com/order

This request has been fulfilled.

This upgrade request has been fulfilled. You should now see your extra storage available.

Your IP is blocked for : Failed FTP login I have removed this block. Please make sure you are using the proper information to connect to your FTP

You should now have access to your account.

Service is suspended or uploading an attempting to using file sharing scripts which is not allowed via our TOS.

I am not seeing this suspended at this time can you confirm if this was resolved or possibly was due to inactivity ?

This is indicating you are connected to a VPN or other network.

You should now have access to your dashboard and account

This has now been resolved via Discord.

Please send me a direct message with the email address that should be on file and I will reply with further instructions.

He was indicating if you upgrade to premium you wouldn't have to wait! I believe this was a joke :) There is nothing you can do currently to decrease the wait time for our staff to review the account for the upgrade increase. Normally these are processed on weekends but can take longer since...

Do you still have access to the directadmin control panel and hosting service? The only way for us to verify your account would be via that access as the forum account you have posted this from does not indicate any service at this time.