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I do apologize, We may have resolved this for firefox if you can confirm you can access your x10hosting dashboard now using this browser

We are using indeed using Imunify 360 for protection on our servers. Can you provide a screenshot when this pops up so we can investigate to see why these false warnings may be occurring?

This error is indicating you are on a VPN or other corporate network.

You may try now please.

There should be a notice on the login page indicating you are using Firefox and should update your browser or attempt to use a diffrent one at this time.

This can be configured via your direct admin control panel under Extra Features > Select PHP version. I believe I have enabled this for you if you want to attempt again? If it does not work please check the section mentioned to make sure the proper module is selected.

This error is stating you are attempting to connect using an amazon / AWS network. You must access this service via your normal ISP or cell data.

There is no glitch. As the email states you must login to the x10hosting dashboard as per our TOS once every 30 days to be marked as active. Logins to the FTP / file manager do not count. The dashboard is linked in the same email : https://x10hosting.com/login

Can you help and confirm that firefox is still giving you issues? If so we would love for you to talk to our dev team and attempt to help us resolve this issue.

Can you attempt to access this from a different browser if you are using firefox? We are experiencing an issue with firefox and our team is working to resolve this.

You should be able to access your control panel for your web hosting from your x10hosting dashboard : https://x10hosting.com/login

Can you please try now?

I do see emails are being sent properly to anto***sa***@mail.com please note * do not represent actual characters. Have you checked spam and any other filters your inbox may have?

Can you please try now?

Can you please attempt to access this via a different browser if you are using firefox? You can attempt to use edge / IE or chrome and let us know if that works? Our team is actively looking at an issue related to certain browers and our panel.

The email has all the information you need. The email clearly states that you must login to the dashboard which is linked inside the same email. Direct quote from the email you received : The x10hosting free user dashboard can be found here: https://x10hosting.com/panel Furthermore you are...

I do apologize for the delay in replying. This is a global option which if enabled or changed would work across all accounts. At this time due to the nature of free hosting in which abuse is always an issue ( not from you of course but in general) we would not be able to change this request on...

It does seem some users are having issues with Firefox and not chrome or edge. I have looped our Web Dev team into this issue to investigate further for us.

Your account is currently not marked as suspended. However your secondary account is marked as suspended for abuse and malware. Please also note our TOS states you may only have one account per user. We will allow you to keep this second account that is currently shown as active.

Please see the following thread if you are having issues login in after receiving this email : https://community.x10hosting.com/community/threads/errors-when-trying-to-login-reply-for-inactive-email.209238/