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Hi, I'll escalate this to solve the other email problem. Please don't open a new thread, an admin will get back to you soon. Your escalated support threads can be found in the account panel.

This is a zero tolerance suspension. You should not have uploaded malicious software to your account, therefore it will remain permanently suspended.

What is your cPanel username?

Hi, Please see: http://x10hosting.com/wiki/How_to_Use_Your_Own_Domain

Hi, Just to confirm, are you logging in to: http://stoli.x10hosting.com:2083 or http://stoli.x10hosting.com:2082 ?

You are responsible for the content of your account. This is a zero tolerance suspension, so your account will remain permanently suspended.

Hi, The correct FTP details can be found here: http://x10hosting.com/wiki/FTP

Hi, The URL http://dianadesign.x10.mx/ loads fine for me. Please try flushing your DNS and clearing your browser cache, then try again.

Hi there, Please try logging into cPanel at: http://chopin.x10hosting.com:2083 or http://chopin.x10hosting.com:2082

Hi, Your site loads fine for me. If speed is an important consideration you may want to upgrade to Illuminated or Premium, where the servers are a lot faster because of the reduced number of accounts.

Hi, I've had a look around your site and did not get any errors. Can you be more specific?

Hi, I've set your account to be deleted after a minimum of 14 days. If you change your mind within that period, please post back and someone will probably be able to restore your account.

Hi, 1) Supported languages are English, Spanish and French. If you want to use another language, you need to be able to provide a full manual translation of your site. 2) Yes, you can advertise x10hosting on your site if you so wish.

Sorry, but this is a zero tolerance suspension. Your account will remain permanently suspended.

I'll unsuspend your account now, provided you provide a full manual translation to one of the supported languages within 1 week. (English, Spanish or French are supported). If you fail to do so, your account will be suspended again.

Hello, I escalated your last thread. A staff member with higher permissions will try and do what you want. http://x10hosting.com/forums/free-hosting/146363-reset-my-directory-default.html

Yes, correct.

Hi there, I will unsuspend your account now. You need to add a word for word manual translation to your site, to one of the supported languages (English, Spanish or French). You have a week to do so. If the change is not made by then, your account will be suspended again. Thanks, -stpvoice.

I'll escalate this thread so an account manager can deal with it.

Hello, You were suspended for high resource usage. I have unsuspended your account now. Premium has much higher limits on resource usage (in fact, it may not have them at all), so you'd be unlikely to experience the same issue on there. If you want to sign up, please go to...