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  1. Anna

    donaim not changing over 1hour

    It is very likely that the network problems is behind the delay, or at least a contributing factor, as the backend would need to be able to connect to the actual server in order to change the domain. What domain are you trying to set as main domain?
  2. Anna

    Suspension Reason : Unsupported language unable to verify <Please Help>

    Your account should be unsuspended shortly. Please sort the translation as soon as possible, we will check back sometime in the next few days on your account.
  3. Anna

    Acces denied to phpMyAdmin

    Hello, You have a couple incorrect entries in your remote database hosts table, usernames or database names is not what needs to be in there. Give me about 10 minutes to correct those entries and try again after that.
  4. Anna

    Please reset my Account

    Please try now, there was a misconfiguration for your account regarding mysql, the remote database hosts table was missing a couple entries, which I have now sorted.
  5. Anna

    How to FTP after domain switch

    Unfortunately, there's no trick for that on free hosting due to the setup we currently have.
  6. Anna

    Site doesn't exist

    I'll close it for you, to mark as resolved.
  7. Anna

    Account suspend

    I'm gonna escalate this one up and do some digging in the logs, to see if I can confirm a possible compromise on the account.
  8. Anna

    How to FTP after domain switch

    if you are currently using the domain that you switched dns for as host in your ftp client, that would likely be why it fails, that is affected by the dns change as well. You should be able to access ftp using chopin.x10hosting.com as host (the server address) while waiting for DNS propagation...
  9. Anna

    Suspension Reason : Unsupported language unable to verify <Please Help>

    All content on your account would need to be available in at least one of the supported languages in addition to any other language you chose to use. This means that if you hold more then one doamin (site) you will have to provide translation for all sites.
  10. Anna

    Suspension Reason : Unsupported language unable to verify <Please Help>

    All content on your account would need to be available in at least one of the supported languages in addition to any other language you chose to use. This means that if you hold more then one doamin (site) you will have to provide translation for all sites.
  11. Anna

    Account Suspension!

    For more information about what counts as high resource usage, this article could be of help: http://x10hosting.com/wiki/High_Resource_Usage Judging by the logs, it seem to be related to an automated update of wordpress, or one of its plugins, or possibly the automated installation of a plugin...
  12. Anna

    Starka Server Problem (Loading time)

    Starka did have a DDOS a while back, but to my knowledge it is not currently under attack.
  13. Anna

    Starka Server Problem (Loading time)

    We are looking into different ways to speed up things, can not give a firm eta on when changes will be fully implemented though.
  14. Anna

    Lost connection to MySQL server at 'reading initial communication packet'

    :) yeah, it is a nice avatar, thanks. glad to hear it works now, I'll close this thread then to mark as resolved.
  15. Anna

    Space limits

    There is no explicit limits noted in ToS, other then it can not be music that violates copyright (the last part does also applies to videos and other content). That said, having too much of them could get your account into suspicion of being used as file hosting. I recommend that you review the...
  16. Anna

    unable to run php cron jobs

    Only thing that might be changed is that php mail() needs to have the content type text/plain
  17. Anna

    Mysql problem

    I see your site fine right now, no errors. Do you still have any problems with it?
  18. Anna

    FTP error "ECONNREFUSED - Connection refused by server"

    Problem solved, closing thread.
  19. Anna

    Account Panel says I do not have hosting after server migration

    I have unsuspended the account, and sent yet another reminder to the only one that can make the changes directly in the backend.
  20. Anna

    Two problems, related or coincidental, I don't know.

    Closing thread as it is an old support request and OP says it is all good now.
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