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  1. Anna

    permanent suspension

    The suspension would indeed be permanent. To cancel the recurring payments, login to your PayPal account and cancel from there, we do not have the option to do that for you.
  2. Anna

    cURL

    We do not allow users to make changes to php.ini on our shared hosting.
  3. Anna

    Account suspension

    Your account doesn't appear to be suspended nor do I find any historical suspensions for your account.
  4. Anna

    admin page problem

    Probably because that domain doesn't appear to be associated with your account. I assume you recently changed the domain, but didn't change the configuration of your script? Unfortunately we can not provide support for third part scripts, so you'd have to seek support at their official site...
  5. Anna

    Subdomains

    Only way to get more subdomains is upgrading to any of the paid options. On prime membership you get double the amount you have now, and the account remain on the same server as currently. On Illuminated you also get double the amount, but you are moved to a separate server which is more...
  6. Anna

    Unable to delete email accounts

    Should be sorted now.
  7. Anna

    please restart my account as of day 1

    Hello, You should be able to park the domain now.
  8. Anna

    "High System Resource Usage"

    Username changes is not possible. Appears as the automated update on wordpress is causing the HRU suspension, this is from the logs: At that point your account was using an average 50% of one CPU, which is about double the allowed. It could partially have been caused by the server being...
  9. Anna

    Mysql no connection

    Closing thread since this is resolved.
  10. Anna

    Space limits

    We do provide unmetered space, but there are some restrictions regarding vidoes put up on the site: Support is only done through the forums.
  11. Anna

    A/c suspended!

    Doesn't really matter who had access, you should not have put the copyrighted music on the server in the first place. The account is permanently suspended, no backups will be provided, no further access will be granted.
  12. Anna

    sending files on the server

    for server address: Your main domain User/pass: your cpanel username and password port: 21 Our wiki holds more detailed information with an example: http://x10hosting.com/wiki/How_to_Upload_Files_to_Your_Website
  13. Anna

    Request for Unsuspension

    That can be done, if you promise to remove the proxy part of your site from your account, within 24 hours of unsuspension.
  14. Anna

    Suspension

    Given the reason for your suspension, yes there is. To get unsuspended you'll need to provide us with your vBulletin license number, which we will verify as valid with vBulletin themselves. If you do not have a license, that means your version is illegal and that falls under a permanent...
  15. Anna

    file storage

    We'd recommend that you link to the official download page for each application.
  16. Anna

    changing server from starka to stoli

    Changing server within the free hosting server cluster is not possible. Only ways to get on a different server is by upgrading to a paid plan, at the minimum Illuminated.
  17. Anna

    FTP error "ECONNREFUSED - Connection refused by server"

    If you use an cname (alias) you need to set that to: chopin.x10hosting.com, which is your server. Or, which would be better as it makes domain look up a little faster, set an A record pointing to the IP: 69.175.104.34 We do recommend that you use our name servers, but that would be configured...
  18. Anna

    sql database not available, on auto installation of joomla script or even open realty

    Re: sql database not available, on auto installation of joomla script or even open re Please try now.
  19. Anna

    Mysql problem

    Should be sorted, please try now.
  20. Anna

    Error loading page.

    Gave the server a gentle kick, should be good to go now
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