Mysql no connection

[olirav61]

I have been trying to move my domain site on your hosting, having previously had it hosted elsewhere.
Now when trying to set up the mysql, I kept on having access denied errors. I believed that the error was caused by an error of mine and so to try and trace the issue I installed a script from fantastico installer that used mysql (LimeSurvey) which creates its own database and sets it up. However this script had the same issue.
I would like to know what is causing this and what I or you can do to fix it.
Oli

 

[Anna]

Hello,

Should be sorted now, your remote database access hosts table was missing one entry that is needed since webserver and mysql is not on the same physical server.

 

[olirav61]

Sorry I forgot to get back to you thanks for both getting back and for fixing it for me.
Thank you
Oli

 

[Anna]

Closing thread since this is resolved.