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  1. Anna

    error with prime membership

    adfree-adfree-doubleall2 should not have unlimited disk and bandwidth, if you had that's probably something that happened during an server update. I'll sort that for you though since that's what you had.
  2. Anna

    defaultwebpage.cgi ! 2 days problem

    Both domains have been removed from the servers. There was a problem with addon domains, and sub domains, for your server, but that should now have been fully sorted.
  3. Anna

    Subdomain Problem

    Both these does show up in your cPanel now when I check. There was a problem with domains on your server, which should now have been sorted, if you do not wish to have them you should now be able to remove them from cPanel. The account panel sometimes is a bit behind in updating the...
  4. Anna

    addon domain not working

    I have changed the main domain as discussed on irc. Will probably take a little bit for it to go live though.
  5. Anna

    I deleted my host mistake

    I can answer it here as well, we do not currently have any available backups for free hosting.
  6. Anna

    addon domain

    There's often a little delay before new domains go live on the server. The domain loads up properly for me, if you still get that default webpage, please try clearing your browser cache.
  7. Anna

    problem with parked domain

    Disregard what account panel says for now, seem sync is a bit delayed. Over the next couple days it should be updated to reflect the new changes to your account.
  8. Anna

    Account suspended

    Hello, Since this have now been sorted, I'll close this ticket/thread. If you need any further assistance, please let us know.
  9. Anna

    How to Upload HTML Page

    If it is only one file you need to upload, using the file manager in cPanel would do the trick, just click the upload button after navigating yourself to the folder public_html Otherwise you can use an ftp client to connect to your account, details are: host: your main domain port: 21 (default...
  10. Anna

    problem with parked domain

    You should be able to add it as parked now, for some reason there was an entry on the name servers for it already, which is why it gave that error. Account panel is sometimes a bit delayed in updating with the new information from cPanel, that should however not affect the ability to park a new...
  11. Anna

    Error 404 for Default.aspx when it's there

    It is currently not listed as a feature in the basic free package in the comparison page, but it is available on the illuminated plan: http://x10hosting.com/free-hosting-comparison I'll relay this to the head admin though.
  12. Anna

    is the site reptile not available

    There's no direct link in cPanel, but it should still work if you start at: http://sitebuilder.x10hosting.com/
  13. Anna

    addon domain

    I have changed your main domain for you.
  14. Anna

    error with prime membership

    I have sorted so you have the old plan again. The inactivity timer is still on, so you do not need to worry about logging in here at the forums for a year now.
  15. Anna

    Unable to change e-mail address

    Yes, appears as that is in the system already, tied in with a client account listed as having no attached forum and no hosting, so not sure why. Failed sign-up at some point perhaps (e-mail is unconfirmed). Since it had no services attached to that client account, I simply removed the e-mail...
  16. Anna

    Account suspended

    Appears as the unsuspension failed, leaving the account partly suspended. I have sorted this now and your site loads fine for me.
  17. Anna

    500 Internal Server Area

    Looks like you deleted a few folders that was not part of the CMS you uploaded. I'm gonna escalate this one up for a more private handling.
  18. Anna

    Suspended for.... what?

    If there's a lot of posts to import, that could very well be causing it, and it would also explain why it lists the backend as being the problem.
  19. Anna

    Account Upgrade

    The illuminated is on pre-sale right now, but it will not go live until December 1st. On December 1st when the package goes live your account will be moved on a different server, with the illuminated package. Or at least the process of moving those that bought the illuminated package would start...
  20. Anna

    Need help! mssql connect

    It is not likely to be compiled on x10 in a near future, as far as I know there's no plans to do that. Our servers run linux, and MSSQL would likely be more suitable for a windows host.
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