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  1. Anna

    Will this break the terms of service?

    this would also break the part that relates to file hosting. There's a couple options to turn your own computer into a similar service, where you can listen to your music collection from anywhere.
  2. Anna

    where are vps server located?

    No, all our servers are currently located in Chicago.
  3. Anna

    convert to paid account

    As for cost, see this: http://x10premium.com/ Note that the price on the frontpage of that site is the cost per month if you buy and pay for 3 years at once, if you wanna pay monthly the cost is $6.95 per month. There's a couple options in between as well. To convert your current free hosting...
  4. Anna

    where are vps server located?

    in a datacenter in Chicago.
  5. Anna

    My site: Speed good except the forum

    The main reason we found it was the fact that you did not have an index file in the web root, leaving us with the folder/file tree to browse through. With an index file present, as you have now, you'd need to know the folder name to easily find it, but anyone could in reality by guessing the...
  6. Anna

    Index page not displaying properly

    linux is a case sensetive operating system, Index.htm is not the same as index.htm. Rename your index file to be index.htm and it will work.
  7. Anna

    High system resource info

    This is from the logs: At that point your account was using 80 % of one CPU. You can for a short period of time use up to 25% of the cpu, but consistent high usage does also trigger the suspension.
  8. Anna

    inaccessible unsuspended account

    Not sure why account panel shows you as having no hosting, I can assure you that your hosting account is still there. Your site should be back to a fully working state any minute now. I did check the logs, and it seem that what triggered the suspension in your case is number of concurrent...
  9. Anna

    High system resource info

    That reply is way out off line, we're happy to give information to help sort the issue. It just might take us a little time to tend those requests.
  10. Anna

    My site: Speed good except the forum

    sql driven pages tend to load a little slower then pure html/php pages. Your forum loaded quickly for me though. However of greater concern right now is that you don't have an index file in your public_html directory, which means that anyone can currently access your database backup as well as...
  11. Anna

    Upgrade 2 New Package

    Your account have been upgraded to the new package.
  12. Anna

    .Cocc domain trouble

    You should be able to park it now. The error is not because you just created the domain.
  13. Anna

    Necessary Server Folders

    If you do not intend to use the frontpage extension, you don't really need any of the folders that are present by default in your public_html directory. Directories that reside outside of public_html, in other words are directly in the root (/home/yourcpanelname/), should not be deleted.
  14. Anna

    web disk from cPanel

    On a free hosting account, no it is not available.
  15. Anna

    My old account

    Hello, If it has already been terminated, which is likely if you been away for longer then 1 and a half month, there's no way to reactivate that account. You are welcome to sign up for a new one if you wish.
  16. Anna

    Couple of questions...

    Note that all new accounts (created after June 1st) will get the new plan, with no option to switch to the old plan.
  17. Anna

    Couple of questions...

    the ad-enhanced plans will not be available anymore, meaning you can not upgrade to that. Those who already have it can keep the ad-enhanced plan.
  18. Anna

    upgrade to new hosting package

    Command added to queue, you should see the new package shortly.
  19. Anna

    Premium Hosting Question, thinking of upgrading.

    If you haven't previously used the clients area, in other words if you never bought anything from us, you need to create a new account to the clients area, it is a separate system, the login details for your free hosting account or forum account will not work there.
  20. Anna

    phpbb installation

    Did you create the database and the user in cPanel? Note that you must also add the user to the database and give it required privileges (normally you'd grant all in the dialog shown). Easiest way to create a database and a user for it is using the database wizard.
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