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  1. Anna

    Error establishing a database connection

    yes, does seem likely that it is due to the updates, your server lotus is being migrated onto a new server. At least that was the last I heard and I have not been notified that it should be completed yet.
  2. Anna

    Error establishing database connection

    step one is checking that your wp-config.php has the right information. For database host it should be 'localhost'. There's some work being made to our backend, for instance is lotus being migrated to a new server, which could be the cause of your problem as well.
  3. Anna

    This Account Has Been Suspended?

    You are suspended for high resource usage, meaning something on your site use more then its fair share of system resources. I have unsuspended your account, but you need to take a look at what could be causing resource usage to go high. Common cause is cache functions.
  4. Anna

    won't let me open control panel

    Have you tried clearing browser cache/flushing dns cache? I can reach the login page just fine from my end as well.
  5. Anna

    how can i resolve this issue

    First of all, there's no hosting account linked to your forum account so we'd need to know your cPanel to be able to check your account. However, phishing sites is part of the zero tolerance policy, so the account would be permanently suspended and would eventually be terminated. It is your...
  6. Anna

    won't let me open control panel

    ISPs usually don't block the port, however many schools/workplaces does (basically often they block all ports the students/employees don't need to do the job). if this is the cause in your case it might work using: http://cpanel.mothsfilm.exofire.net as the address to cPanel. Note there's no...
  7. Anna

    My website down for many days

    since lotus is being transfered to a new server, I guess that is bound to take a bit time. Dunno exactly how many accounts are on the server, but there's probably a fairly large number. Note that during this process lotus will be getting a new IP, it is possible that the name server has been...
  8. Anna

    Site not updating

    Although not certain this is the cause, it might be. As announced in http://forums.x10hosting.com/news-announcements/110021-latest-news.html Starka is one of the servers to be migrated, this work might have started which could lead to this scenario: ftp sees one server, cPanel see the other...
  9. Anna

    Database Error: Unable to connect to the database:Could not connect to MySQL

    Since you have gotten the answer you needed I'll close this thread. *closed*
  10. Anna

    Restore Files on the account

    there's been some reports of various issues with sites on lotus, some not being able to get to the site at all, some with database errors (not being able to connect).
  11. Anna

    Restore Files on the account

    considering the fact that Corey might still be working on Lotus it might be a good idea to wait a little and try again later. The settings look correct to me. As part of the announced changes (http://forums.x10hosting.com/news-announcements/110021-latest-news.html) lotus is being migrated onto...
  12. Anna

    miss

    Does seem as your account is created. You will find all information in your account panel at http://x10hosting.com/panel.php - login there with your forum user name and password.
  13. Anna

    Database error

    *thread closed*
  14. Anna

    Site down please help.

    An important note regarding the work, Lotus will be getting a new IP so if you do not have your domain configured to use our name servers you might need to update it with your registrar. As for your site only showing a blank page instead of your index, that usually indicates there's something...
  15. Anna

    Database Error: Unable to connect to the database:Could not connect to MySQL

    It is possible that this is related to current work on Lotus, as announced in the "News and Announcements" area a few days ago (http://forums.x10hosting.com/news-announcements/110021-latest-news.html). Although the steps to verify your settings as described above is always a good start.
  16. Anna

    Support ticket has vanished

    I have looked at your ticket, and it appears that the issue is outside of the access level I as an account manager have, I have moved the ticket to administration department. The thing is that I can not add the domain, system says it is already owned, no doubt a result from a system error when...
  17. Anna

    Can't load website

    Yes, your server (lotus) is currently undergoing maintenance as announced in the "Latest News" thread in "News and Announcements". Ps. the $3 dollar payment only makes your account immune of inactivity suspensions. Ds.
  18. Anna

    Can't login to account!

    Hello, If you tell us what cPanel name you have/had we can check what has happened to the account. If you haven't used it for a long time it may have been terminated.
  19. Anna

    Site Completely Down!!

    It has been confirmed that the issues Lotus currently experiencing is related to the http://forums.x10hosting.com/news-announcements/110021-latest-news.html Lotus is currently being moved onto a new server.
  20. Anna

    my site is not work

    It has been confirmed that the issues Lotus currently experiencing is related to the http://forums.x10hosting.com/news-announcements/110021-latest-news.html Lotus is currently being moved onto a new server.
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