Site down please help.

[neosurfer2695]

Hi there,
My site has been down almost all day.
I changed the the DBhost to "localhost'
If anyone could offer some answers, it would be great.
Thanks-

 

[CWeb Creative]

Before i can answer i need to know a few things.
1.what is your web address
2.what server are you on
3.what web software are you using
4.how long has it been down and what errors are you geting.

Thanks,
Wiivsps3

 

[neosurfer2695]

Hi,
Okay,
1) Rotholtz.com
2) Lotus
3) Wordpress
4) Pretty much all day, it stopped at about 1:00 PM o'clock PST.
errors... well a blank page and sometimes an error that say's Error Connecting to Database.
Any help that you could provide would be very helpful.
Thanks-

 

[CWeb Creative]

Ok well can you access your cpanel right now because im geting a http timeout error or an error connecting to the website. It seems that it should be an error specific to your site because i am also on lotus and running wordpress and mines working fine. I will keep looking into this.

Wiivsps3

 

[descalzo]

Create new file dbtest.php in public_html

<?

DEFINE ('DB_HOST', 'localhost' );
DEFINE ('DB_USER', 'cpanelusername_dbuser');
DEFINE ('DB_PASSWORD' , "secretWordHere" );
DEFINE ('DB_NAME', "cpanelusername_dbname" );





$link = mysqli_connect(  DB_HOST , DB_USER , DB_PASSWORD , DB_NAME  );

if (!$link)
  { 
   // allow script using this to decide what to do
   $failure = true ;
   $failure_reason =  mysqli_connect_error();
   $failure_no = mysqli_connect_errno() ;

   echo "Connection failed: $failure_reason  Error Number: $failure_no";

  } else {

   echo "Success!" ;
   mysqli_close( $link ) ;
  }


?>

edit to add the info from the wp-config.php file.

Save. Run from web ( Rotholtz.com/dbtest.php )

See if it hangs like your wordpress does.

Some thoughts:

Create a new dbuser and add it to the wordpress DB (remember to give all permissions). Replace user and password in wp-config.php. Or just remove current user from the DB (but do not delete user) and then add him back, giving all permissions.

Can you access the DB via phpMyAdmin? Or does that time out too? Is it very slow?

 

[CWeb Creative]

Well right now it seems his site wont show up at all which seems weird because I know that lotus is serving requests as my site is working fine.

Edit: The page not available comes up sometimes but sometimes when i go to a wp page it just gives the page will not display error.

 

[neosurfer2695]

I can access everything except my site and the wp-admin.
One thing that could be causing a problem is, I recently changed the address to which the site is redirected, meaning I took the address rotholtz.com/Blog and moved it to rothotz.com, which already had content on it.
But this is most likely not the problem because it's been like that for almost 20 days.
What should I do?
Thanks-

 

[CWeb Creative]

Well this seems to be a problem with the wp part of the site. First when was the last r1soft backup on your account? Second you may want to go in and check the wp-config files and make shure all the values are right because the mysql db is responding but wp isn't.

 

[Zubair]

Your Old thread is already open.. prefer to post there.http://forums.x10hosting.com/free-hosting/110138-getting-error.html

don`t create new threads.

 

[neosurfer2695]

What are the values normally?
Thanks

 

[Zubair]

values of what???

 

[CWeb Creative]

I think he means the php script that descalzo posted.

 

[neosurfer2695]

Yep.
I still won't load can someone please help.
It's been done almost two days.
Thanks-

 

[Zubair]

Yep.
I still won't load can someone please help.
It's been done almost two days.
Thanks-

The admins are updating the system. and currently they are working on lotus.

so please wait for some time.

With the launch of new account panel and system almost every problem will be solved..

for more info just take a look to that http://forums.x10hosting.com/news-announcements/110021-latest-news.html

 

[Anna]

An important note regarding the work, Lotus will be getting a new IP so if you do not have your domain configured to use our name servers you might need to update it with your registrar.

As for your site only showing a blank page instead of your index, that usually indicates there's something wrong with the script, check your public_html folder for an error log and check that for information about eventual errors.

 

[neosurfer2695]

Okay now I'm getting a Database Error, and a Problem Loading page, and blank.
I already changed everything to localhost.
Please help.
Thanks-

Also this error.

This either means that the username and password information in your wp-config.php file is incorrect or we can't contact the database server at mysql-lotus.x10hosting.com. This could mean your host's database server is down.

* Are you sure you have the correct username and password?
* Are you sure that you have typed the correct hostname?
* Are you sure that the database server is running?

If you're unsure what these terms mean you should probably contact your host. If you still need help you can always visit the WordPress Support Forums.

 

[CWeb Creative]

Are you shure your using localhost for the db hostname. Because this printout seems to indicate that your using mysql.lotus.x10hosting.com

 

[neosurfer2695]

I pretty sure,
Where are the places I need to change this?
Thanks-

 

[Zubair]

Are you shure your using localhost for the db hostname. Because this printout seems to indicate that your using mysql.lotus.x10hosting.com

In error it appear the real address of server. If you use localhost as DB_HOST.
e.g
I am on chopin used localhost as host... In error it will show my host as mysql.chopin.x10hosting.com
localhost automatically redirect into the real server address.

I pretty sure,
Where are the places I need to change this?
Thanks-

Your problem is related to server migration...
Note:
Currently staff is working to upgrade the system and account panel.
so please wait... see this for more info http://forums.x10hosting.com/news-announcements/110021-latest-news.html
Everything will work after the upgrade