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You should zip and upload via the file manager from your previous screenshots the LOCAL files from your software that you built the website in

I am sorry you feel its hard to get support, we have been actively emailing you back and forth as replies come in. The issue is you are utilizing a very outdated program that is not reading our file system correctly. I am not familiar with this FTP software. However, if your website you have...

Your IP was blocked in our firewall. Please re-attempt this access

Please re-attempt access.

Your account is not suspended at this time.

We are aware of an issue that may prevent domain adding. Our team is reviewing this and should have it resolved shortly.

Increase has been approved.

SSL access has been enabled on this account

Account has been restored. However, Please note this can only be done on special cases to cases basis. Also in your case we do see you did not access your account between 9/27 and 12-2 well passed the required login attempts. We can also see that our system did send you aprox. 12 emails before...

What is the domain name you are attempting to add?

All domains are added via : https://x10hosting.com/panel NOT from DirectAdmin

I deeply apologize for the delay. This should now be enabled on your account!

I have re-created your service for you and confirm I can access this. However, you will need to now update your nameservers are indicated above for this to fully provision.

I can c onfirm that https://1.kot.x10.mx/ is loading with a valid SSL at this time.

The majority of your current space is being used by WordPress plugin for site backups. These types of files would not be counted toward your actual usable quota for determining disk increase. While we do allow backups to be ran via scripts, we would recommend only keeping retention of one to...

I can see your domains loading properly at this time along with the mentioned php module loading. Please reconfirm on your end.

Your account has not been suspended. What you have seen was a glitch in the client side and I can confirm your site and service has been active. I have refreshed your client section so you can now see it "Active"

You should now be able to access your account

I deeply apologize for the delay! I have approved this increase and you should see new storage available right away!

This is set to be scheduled later today during non-peak hours.