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Hi, Unfortunately we cannot change account usernames at this time. This is because of how accounts are internally linked between the server, our accounts server and the forums. If you have another forum account, you can link that account from the "Support" section of cPanel, if that helps...

Hi, Although danielefusi.x10host.com is a x10Hosting site, danielefusi.it is pointing to another hosting service's nameservers, so it is being hosted elsewhere. If you would like to use x10Hosting, please ensure your domain is pointing to our nameservers. Thank you,

Hi, Please give it another try; this should now be sorted. ;) Thank you,

Hi, Your entry process limit is the total number of processes your account can run at the same time, and it's hard to estimate how many visitors this would correspond to, since it depends on your site and any cron jobs you are running. For example, when someone requests a PHP webpage, a PHP...

Hi, Thank you for the private message. By default, a 403 Forbidden error message is shown when more than 4 links are submitted, to stop spam bots. I can disable this behavior for your account. Would you be happy for me to do this? Thank you,

Hi, That website is not hosted on x10Hosting. Please ask your hosting provider about that issue. ;) Thank you,

Hi, Sorry for the delay. It does look like mod_security is blocking your request. What data are you submitting when this message appears, exactly? Thank you,

Hi, Domain registrars usually allow you to specify nameservers (NS), rather than CNAME records. Do Afraid allow you to do this? What is your domain name? Thank you,

Hi, Unfortunately, we were having some problems with the server "xo7" today, preventing cPanel and customers' websites from loading. The issue has now been resolved, and your website is now loading. I'm sorry for the trouble this has caused. Thank you,

Hi, I'm sorry for today's disruption on xo7. An internal problem meant that the server was offline for a few hours. This issue has been resolved. Thank you,

Hi, I'm sorry for today's disruption on xo7. An internal issue meant that the server was offline for a few hours. We have brought the server back online, and your website is now loading. Thank you,

Hi, I'm sorry for today's disruption on xo7. An internal issue meant that the server was offline for a few hours. We have brought the server back online, and your website is now loading. Thank you,

Hi, Our mail server logs show the emails were sent successfully to your address, and I can't see any problems with the delivery. Could they be in your spam folder? Thank you,

Hi, What is your account's username (or main domain name)? I can't find an account linked to "Turnipsia". Thank you,

Hi jensen, Your account was set to use PHP 5.4 instead of PHP 5.5. I have changed the version for you (as bdistler said); please give it another try. ;) Thank you,

Hi, It looks like the database user specified in /public_html/wp-config.php exists, but the password is incorrect. Please could you try resetting the password for your MySQL user from cPanel, and then update wp-config.php accordingly? You can edit your MySQL users from the "Manage Users"...

Hi, Sorry, but the Czech Republic is currently not allowed on our free hosting service. For more information, please see: https://x10hosting.com/community/threads/country-restrictions.166022/ Thank you,

Hi, On our free hosting service, there is a 10MB limit on individual files to prevent abuse, which is probably why your audio files went missing. We can upgrade your disk space to unmetered once you have used 50% of your current disk space limit, but this upgrade would not change the limit on...

Hi bluebir2, Please could you try again? This should now be sorted. :) Thank you,

Hi vanilla6, Unfortunately you will be unable to add a domain name pointing to the server using an A Record, because cPanel checks that your domain is pointing to our nameservers before you can add it. This is for security reasons, since it prevents people adding domains they do not own. To add...