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  1. garrettroyce

    Resolved Cannot log in to admin panel

    Please try clearing your browser cache. If that doesn't work, please use this link TEMPORARILY. WARNING, IF YOU USE THIS LINK, YOU BYPASS THE X10 LOGIN REQUIREMENT AND YOUR ACCOUNT WILL BE SUSPENDED. Please follow up so we can fix the issue. https://x12.x10hosting.com:2222 Please check if...
  2. garrettroyce

    Resolved I cannot access my emails, for some months now.

    Could you provide more information? Where are you checking your mail? Using DirectAdmin? Using software on your computer? Forwarding?
  3. garrettroyce

    Resolved Can't export database

    It probably timed out. Unless your database is literally the exact same data over and over again, it wouldn't compress down that far.
  4. garrettroyce

    Resolved Not able to add new domain

    I'll ask an admin to see if there was a problem when it was added.
  5. garrettroyce

    Resolved Can't export database

    You can get it here (this is only for your server; other users have to choose their own server): https://x13.x10hosting.com/phpMyAdmin/server_export.php?lang=en Make sure to choose data and structure; if you do structure only, you'll get a small file. You have to increase the file size over...
  6. garrettroyce

    Resolved "Your PHP installation appears to be missing the MySQL extension which is required by WordPress."

    It sounds like it does that automatically if you have a version of PHP that is lagging behind the latest. I don't think anyone here is an expert; if you have issues you might have to look into the CloudLinux forums.
  7. garrettroyce

    Resolved Not able to add new domain

    I see the default page and that your DNS is correct; can you add an index.html file to see if it works? <html> <head></head> <body> <h1>It works!</h1> </body>
  8. garrettroyce

    Resolved Multiple issues, starting with unable to install plugins.

    It won't go away, but using ANYTHING except https://x10hosting.com/sso/main will get you suspended for inactivity. I'm requesting an admin see if there's something causing the access not to transfer from the SSO to DA
  9. garrettroyce

    Resolved Issues logging in

    Please try now
  10. garrettroyce

    Resolved Multiple issues, starting with unable to install plugins.

    1. You can create a redirect various ways, using javascript, html, or .htaccess. You should do a permanent redirect using any of these methods, preferably .htaccess 2. Clear your browser cache. Let us know if that doesn't work.
  11. garrettroyce

    Resolved Apache is functioning normally message upon loading page

    It sounds like you have seen this, but please read through the sticky at the top of this forum https://x10hosting.com/community/threads/apache-is-functioning-normally.208159/ I'm requesting admin for assistance
  12. garrettroyce

    Resolved Error Message

    Your domain's DNS server isn't always returning a response. You have to check with your DNS provider.
  13. garrettroyce

    Resolved "Apache is functioning normally" message but website not loading up

    Please see the sticky about this, right at the top of this forum https://x10hosting.com/community/threads/apache-is-functioning-normally.208159/ I'm asking an admin for assistance.
  14. garrettroyce

    Resolved Problems with databases from migration

    Check your configuration. Your server must be "localhost" or "127.0.0.1"
  15. garrettroyce

    Resolved "Your PHP installation appears to be missing the MySQL extension which is required by WordPress."

    From DirectAdmin, go to extras and PHP version. You can select a PHP version and what extensions are allowed. Please note that MySQL has been replaced with MySQLi or PDO MySQL and you should avoid the older MySQL extension when possible.
  16. garrettroyce

    Resolved Multiple issues, starting with unable to install plugins.

    I have seen issues with installing plugins due to restrictions on user accounts. It may be easier to upload the plugin via FTP or DirectAdmin and then install it manually. You can search for instructions how to install plugins manually depending on your version of the software.
  17. garrettroyce

    Resolved HELP!!! URGENT! Unable to access site!

    x10 doesn't maintain backups, so I'm sorry to say that you would not be able to get any help there. The nature of the hosting environment is that users have access to only their own home directory (/home/{your user name}/) and some minimal access to directories like /var/log/http/{your domain...
  18. garrettroyce

    Resolved Cannot access my site and my CPanel

    Your account was inactive from December until April. Please see the sticky at the top of this forum to understand what happened. https://x10hosting.com/community/threads/apache-is-functioning-normally.208159/ I'm requesting admin help.
  19. garrettroyce

    Resolved cronjobs

    I believe this was working at some point in time; an admin should look into this.
  20. garrettroyce

    Resolved Can't access control panel

    I'm requesting an admin help with this.
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