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  1. garrettroyce

    Resolved Cpanel/directadmin Access Issue

    I see no reason why this particular account would not be able to log in. You do have a forum user for that account and you should log in using that since there is no hosting account associated with this user. I'm guessing the firewall has blocked you for failed logins. I'm requesting an admin...
  2. garrettroyce

    Resolved Can't upload files

    You are in full control to set your PHP to whatever you'd like through DirectAdmin. Make sure the one you have selected has the JSON extension enabled. I'm requesting an admin verifies JSON is enabled on the native version
  3. garrettroyce

    Resolved Can't Access cPanel

    It sounds like you have 2 different issues. Firstly, your last prior login was in 2019. Your account was suspended and deleted per x10's normal login requirements. In the future, you must log in every 30 days (not once a month) into your SSO (https://x10hosting.com/sso/main). FTP and forum...
  4. garrettroyce

    Resolved CPanel Access Issue

    Your last prior login was in November. In December, your account was eligible for suspension and deletion by February. In the future, please log in to your SSO page (https://x10hosting.com/sso/main) every 30 days (not once a month, but 30 actual days). Logins to your FTP and this forum do not...
  5. garrettroyce

    Resolved Account reactivation following migration

    You have no hosting account associated with this forum user. Please log in as your main account. I believe your main account is like sx**x1 If that is indeed your account, the last prior login was not even in the system, so it's been over the 30 day login requirement and the account was deleted.
  6. garrettroyce

    Resolved Problem with compressed XML sitemap

    My browser is doing what you're seeing. Apparently, most, if not all, browsers will see a gzipped XML and unzip it automatically. They do the same for CSS, JS, etc. because it saves network traffic. I can't find out how to disable it, but I tried everything on my x10 account to force my browser...
  7. garrettroyce

    Resolved CPanel Access Issue

    What happened is Prime membership was offered for a while as a subscription fee, but then it was eventually stopped (probably due to not enough people signing up). After 2015, all the Prime accounts were not able to be renewed and not charged. If you did get a charge after 2015, please let us...
  8. garrettroyce

    Resolved Can't upload files

    You may have to turn on error reporting in your PHP script. Find the first <?php in the file, then put this right after error_reporting(-1); // turn on all errors So it should be <?php, then that code is on the next line
  9. garrettroyce

    Resolved Problem with compressed XML sitemap

    Look at these two files. The .xml file is the one I get from your site (but your site calls it .xml.gz, which is not true). The .xml.gz file I created on my computer using gzip -c sitemap-Driverspedia-NS_0-0.xml > sitemap-Driverspedia-NS_0-0.xml.gz The input file is from your site, but...
  10. garrettroyce

    Resolved No Premium Help Responses

    @bringabi were you able to get all the information you need?
  11. garrettroyce

    Resolved My web site is not accessible any more

    @drago131 Is your issue resolved? Please let us know if you need any further assistance or this issue will be closed for inactivity. Thank you.
  12. garrettroyce

    Resolved There is a problem with your request

    @zyrille5 were you able to log in? Please let us know if you need any further assistance or this issue will be closed for inactivity. Thank you.
  13. garrettroyce

    Resolved The site is experiencing technical difficulties.

    @ayurnutr Were you able to get this resolved? Please let us know if you need any further assistance or this issue will be closed for inactivity. Thank you.
  14. garrettroyce

    Resolved 403 Error when viewing site.

    @haxwings were you able to figure out how to create a working .htaccess file? Please let us know if you need any further assistance or this issue will be closed for inactivity. Thank you.
  15. garrettroyce

    Resolved Careful Email Setup - Ready To Move Forward

    @cybersav Were you able to make any progress on this? Please let us know if you need further assistance or this issue will be closed for inactivity. Thank you.
  16. garrettroyce

    Resolved Can't upload files

    What errors are you getting? Check your error log in DirectAdmin.
  17. garrettroyce

    Resolved Restore backup

    Backups are not provided for free hosting users. There was one made in December and in April due to server maintenance, but these are not intended to be used for any purpose other than to fix accounts that were broken in the transfer process. That being said, an admin could say that they'll do...
  18. garrettroyce

    Resolved ftp

    Are you using? user: [your x10 user name] server: [your domain name] password: [your x10 password] port: 21 SSL: no
  19. garrettroyce

    Resolved Domain Email address

    https://support.google.com/mail/answer/22370?hl=en
  20. garrettroyce

    Resolved Problem with compressed XML sitemap

    It's not a gzip file; it's a .xml file. You have to use a program to create a gzip, using the xml file as input. It's like creating a .zip file. Renaming file.xml to file.gz doesn't work and it looks corrupt because it's not a real gzip file, it's just a renamed file. Look for Peazip or 7zip...
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