Search results

@artjoyli Were you able to figure this out? Please let us know if you need further assistance or this thread will be closed for inactivity.

@lylex10h is correct. Your account didn't transfer DNS correctly. I'm asking an admin to look into this.

I'm requesting an admin look at your account. Be aware that when they look at your account, it must not have backups (personal or of the website), private files not related to the website (like a personal image gallery or file dump), files larger than 10mb, or anything else that breaks the...

Your last prior login was in December 2019. Your account was purged in March because of this. In the future, do not rely on reminder emails as they can get blocked, sent to spam, or any number of things. Logins are required every 30 days (not once a month). Only logins to...

@spacresx is correct. You must be over 75% and there can be nothing violating the terms of service. Namely, you cannot have backups of your site or personal documents, you cannot store unrelated files or files greater than 10mb, and you cannot host personal files like a photo gallery.

Your account wasn't migrated correctly and your DNS is wrong. I'm requesting an admin look into this.

I'm sorry, support is only provided in English. Please use a translation service like Google Translate if you need assistance. From the pictures, I guessed you're suspended. Illuminated membership was not offered after 2015 and all illuminated accounts were made into regular accounts. Regular...

Your last prior login was in November 2019. Your account was purged in March because of this. In the future, do not rely on reminder emails as they can get blocked, sent to spam, or any number of things. Logins are required every 30 days (not once a month). Only logins to...

It looks like you tried logging in from at least two different proxy IP addresses and that did indeed get you in trouble. The last login attempt I see from you, you were still on a proxy; I don't see an attempt in the last 24 hours that wasn't. Can you check again? If that doesn't work, I'll...

Check your file permissions. ~/domains/[your domain]/public_html and its contents need to be: folders: 0755 (owner - all permissions, everyone else read/write/enter folder) files: 0644 (owner - read/write, everyone else read only) Also, check your error log in DirectAdmin. You're getting 500...

Are you getting any specific message? The server treats webhooks like any other http request, so there shouldn't be anything special.

As you guessed it, your last prior login was in December 2019. In the future, do not rely on reminder emails as they can get blocked, sent to spam, or any number of things. Logins are required every 30 days (not once a month). Only logins to https://x10hosting.com/sso/main count. FTP logins...

The password is independent. You can change it from the same place that I put in the picture a few posts ago. Your host should be "localhost". It's a trivial difference, but it may be a problem. Check your error log in DirectAdmin. It specifically says what the PHP error is.

I think you forgot the .xml part of the .xml.gz <FilesMatch "(\.xml\.gz)$"> ForceType text/xml </FilesMatch> I still maintain that square brackets are better than backslashes. You can't trust everything on SO :p

Please make sure that your account follows all of the rules, including no files over 10mb, no personal file hosting (like galleries), and no backup files. I'm requesting an admin look at your account.

Try with the host "localhost". It's a minor difference, but it could be a firewall setting or a routing problem where gsdirect.x10host.com != localhost, and it's being blocked. Check your user here: DirectAdmin -> Account Manager -> SQL -> [Click your database] -> Users -> [Might as well check...

Your last login prior to inactive account purging was in 2019. In March this year, inactive accounts were purged that were past the 30 day suspension plus 3 week grace period. Your account was inactive much longer and was purged. Until March 22, these accounts were allowed to be restored no...

Derp. I should have known. But, yes. It works.

x10hosting free has been simplified down to one plan. This plan has a login requirement of 1 login every 30 days. x10hosting premium is much more powerful and virtually unlimited. There is no login requirement. It has dedicated support staff as well. It costs $4 a month if you choose that...

Your last login prior to inactive account purging was in 2019. In March this year, inactive accounts were purged that were past the 30 day suspension plus 3 week grace period. Your account was inactive much longer and was purged. Until March 22, these accounts were allowed to be restored no...