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Look at the title of your post. It's not a request for help. The only questions you asked in the original post are "open tickets closed ? ignored? unaswered? is there any point to the support ticket system?" so it seems like the point of the post was feedback. Since your ticket is already in...

I've moved this to the correct forum for admin review. While I appreciate your time and suggestions, I don't know if they will be helpful to the admins. X10Hosting has been around a long time while many other free hosting companies have failed.

I'm sorry, I don't get what you're saying. Lowering the price will attract more users, but then more servers would have to be provisioned as well as more staff, but it will not produce more income. This would mean more tickets and less staff. I think you're saying that the paid staff should help...

This is exactly what is in place. However, it takes a bit of knowledge to fulfill the duties and it seems like most users aren't really interested in helping in the first place.

Keep a look out for the announcements. There are some changes in the support system coming up that should give you the opportunity to join the team.

I am awaiting more information from the server administrators about this issue.

Sounds dangerously similar to a backup :X

I think a lot of the problems come from "unplanned absence."

I do not see any add-on domains for your account, only 1 sub-domain which has no files in it.

I have created a new thread for you. Please create your own thread when posting so that it is easier to keep track of your problem without information from other peoples' problems cluttering up the thread.

I'm sorry, due to the server move there are more tickets than usual. Your ticket will be answered as soon as possible.

Is your account registered to a different forum user? This forum user does not have a hosting account.

I do not see a default page. It may have been a temporary problem. Can you try clearing your browser's cache and refreshing the page?

Free hosting is staffed only by volunteers. Without new volunteers, our staff does not expand. Paid hosting has different support staff who are available 24/7 and reply to your questions much quicker, if you don't mind paying about $4 USD/mo.

I'm sorry your original post was missed. There are a lot of tickets open right now and yours may have been pushed off of the front page and went unnoticed. Can you try removing the password protection and adding it again?

Have you tried checking the error report that should be mailed to you? It may be sent to your Linux user mailbox, which you have to check from CPanel. As for your test, I'm not sure of the environment in which cron will be running, so try to be as verbose as possible with paths. Since you...

Firstly, I'm sorry for the confusion. Please bear with me as I don't have access to your files or your databases or your Drupal admin area. If you would like to schedule a time to meet me online on the IRC chat, I would be happy to help you live instead of going back and forth over the forum...

There are no backups. I was referring to the old server before the move, not a back up, per se.

There are no backups. If there was a backup made before the move, it will be the same as what you have now, minus the changes you've made recently.

If you need your files, then your files will not be able to be recovered. I'm sorry I misunderstood what you meant.