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Re: I apologise has tried all combinations of access rights not that has not exchange You're using a script that uses FTP and that script is giving you a permission denied error? Are you using the root FTP user for your account (this user is the same as your CPanel name)? If you're using a...

Your english is fine. This error can happen vary rarely. I am requesting a staff member fix this for you.

Your wife can have an account. Just tell her to change her domain and you're good to go!

You've been suspended for a high resource usage. You get 3 warnings before you are given a suspension that you can't resolve yourself. I have unsuspended you this time. You'll have to determine how your website is using too much system resources or you'll keep getting suspended. If you list what...

There's two things I can recommend. The first is you gain access to your other account, change the main domain, then post a ticket requesting that specific account is terminated. This could be faster if the staff are backed up. Otherwise, I will request a staff member do the same thing for you...

I think Wordpress with no plugins runs on the high side. I think I've seen 3-4 tickets just today where a Wordpress user has been given an HRU suspension. Some with only 2 plugins.

Spamming can mean any number of things. More than likely, since you had a forum, I suspect that a poorly designed notification system was at fault. It is your responsibility to make sure your scripts are functioning correctly and are not abuseable by your users. To get suspended like this, you...

Why does your site say "yanille.info" at the top but that is not your URL? It doesn't appear that there is any affiliation of these two sites. Why can I "register" on your site for another site? Why do some of the links go to yanille.info's forum and not your own forum? Why do you have a...

I'm going to request a staff member assist you with this problem.

This may have to do with the migrations. Can you try using this instead? http://50bucksplus.x10hosting.com:2082/ If that fails to work, I see that you updated your password recently. If you think you may have forgotten your new password, you can reset it again to be sure you've got the right one.

They certainly don't use MySQL nearly as much as a chat script. There's no mention of it in the new TOS either. I don't have a good record of being right about these sorts of things, but I'm certain that you may use a shoutbox on your site :P

It looks like everything is correct on your end. I'm requesting a staff member assist you with this issue.

Well, you could split up the tarball and cut the movie into smaller pieces just to have something uploaded onto your account. I'd like to find a way to help you do this without splitting your video up, however. I'm going to ask for a staff member to assist you because I just don't have a way to...

No suspension gives a warning. There isn't a reliable way of knowing when you'll be suspended, especially for high resource usage or you'd get 200 emails a day. Honestly, wordpress with any plugin causes a great deal of HRU suspensions. You'll have to narrow it down to the absolute minimum...

The domain actually belongs to someone else. The forum account names are nearly identical. I'm guessing you signed up for two different accounts?

There is no max filesize as long as the file has something to do with your account and isn't against the terms of service. The limits could be a temporary measure while the servers are upgraded or anything else. I don't have admin access to the server, so I can't answer that. What are you...

I am requesting a staff member help you with this.

My guess is that X10Hosting has everything enabled that Softaculous has to offer that doesn't violate X10's terms of service. You would probably have to request this from Softaculous. They modify these scripts so that they are installable from the Softaculous script, so we can't really add...

FTP has restrictions on file size. I believe that your limits using CPanel are higher. You may want to compress your files using BZ2, if they're not already compressed. Also, if you can break the file up into smaller pieces, you can work around these restrictions.

Ack! I just figured out why this is happening. You created the user before changing your domain name. Now the user is tied to the domain which you're no longer using. Deleting the user and creating a new one, then giving the new user the correct permissions will solve this.