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  1. garrettroyce

    cannot connect to mysql

    I am requesting a staff member assist you with this problem.
  2. garrettroyce

    Cpanel shows inccorect diskspace usage and space limit

    I'm pretty sure GD is enabled. It has always been enabled before. To check, you can use: var_dump(function_exists("some GD function name goes here")); When you view this file, it will say something like "bool: true" if GD is enabled. Your first problem is that you are on the...
  3. garrettroyce

    Can't connect to mysql database

    This may work, but it's a band-aid kind of fix. The underlying problem would require a staff member to fix. You're close to the point where you can escalate tickets, but until then you can private message me if you think a ticket should be escalated. kizer_frame63 if you want to apply the...
  4. garrettroyce

    Can't setup addon domain

    I will request a staff member assist you with the park wrapper error. As for the primary domain, you must upload a file named "index.SOMETHING" where SOMETHING is php, html, or htm. This file will replace the "Index of /" page.
  5. garrettroyce

    Suspension

    I will ask a staff member to find out how the file was uploaded. Keep in mind that if it was a security hole in your website, that is considered to be your fault. The staff member that assists you will take action depending on what they find.
  6. garrettroyce

    I couldn't add a new parked domain

    You're not using X10's free nameservers. You need to go to your registrar from whom you got the domain, access your account, and tell it to use the nameservers: ns1.x10hosting.com ns2.x10hosting.com
  7. garrettroyce

    url blocked

    More than likely, abusive users on the *.elementfx.com domain are getting blocked. Trend Micro doesn't block individual sub domains, it blocks the whole domain, most likely. You can try to use another of the free X10Hosting domains or you can buy your own domain. It's only $10 for a year. You...
  8. garrettroyce

    Stoli ssl certificate expired

    It should be resolved shortly. If you do not want to get the ssl error, if your browser supports it, you can accept the certificate anyway. You can also use the non-SSL link to your Cpanel temporarily, which is http://yoursite.com:2082 in example.
  9. garrettroyce

    unsuspen me

    As your suspension states, it is permanent. You cannot be unsuspended, your files and databases will not be available to you, and your account will be terminated in a few weeks. Corey just made an announcement but a few months ago explicitly saying any and all accounts using automatic content...
  10. garrettroyce

    How to create virtual host on 10x

    This is not done through http.conf nor through virtual hosts. All accounts on X10 will do what you are requesting for any file named "index.php," "index.html," or "index.htm." If you want to make it so that something else is the directory index you can do: DirectoryIndex somefile.html...
  11. garrettroyce

    Problem

    Joomla! is installed directly in public_html not public_html/joomla, therefore http://doctorwhoguide.pcriot.com/ is the correct way to access your Joomla! installation.
  12. garrettroyce

    Account Issues

    All of the people that help in this forum are volunteers. We're not paid to answer tickets as opposed to paid hosting where there are staff constantly waiting to answer tickets. I'm sorry you have not had top notch customer customer service, but I will do what I can to try and help. I don't...
  13. garrettroyce

    Cname

    CName records can be created via Cpanel -> Advanced DNS Zone Editor.
  14. garrettroyce

    Can't connect to mysql database

    Did you remember to give cpanelusername_databaseusername permissions on cpanelustername_databasename?
  15. garrettroyce

    Home directory folders loss after starka server migration

    I will ask a staff member to help you with the missing folders. As for the rest of it, you can do this yourself. If you can't get it to work, the staff member who is assisting you will surely be able to help.
  16. garrettroyce

    I have question for Administrator

    Try a free forum! Softaculous in your CPanel will install a TON of free forms for you automatically! Arguably, they aren't as good as vB, but they are very mature and well maintained projects you will probably have a great time using!
  17. garrettroyce

    settings not getting updated in "modify domain tab"

    Are you modifying this through your hosting control panel? I don't see any pending changes for your account. Can you try resubmitting your changes?
  18. garrettroyce

    Cannot delete a database

    I am referring this post to a staff member so that you can resolve this issue. I don't believe you can close your own threads in this forum. If you did have permission, you would have a link labeled "Administrative" with a link to close it.
  19. garrettroyce

    reactivated, but problem

    I am requesting a staff member assist you with this problem.
  20. garrettroyce

    Mail accounts has gone

    The server migrations have all been completed. Is your concern the fact that they are missing or the fact that emails may have been deleted? I have a feeling that the mail folders still exist in your /home/USERNAME folder and all you have to do is recreate them and they will be restored. If you...
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