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  1. Anna

    IMAP settings for x13.x10hosting.com email

    Roundcube should hopefully be sorted out now, if not let me know. What are you currently using, what errors if any?
  2. Anna

    We're removing the suspension now. Please standby and reload the page in 1 minute.

    I have manually unsuspended your account and it should be back to working order momentarily
  3. Anna

    Missing domain

    If you look in filemanager, under domains, is there a folder with a name corresponding to the domain you want to add? If there is that is what is preventing the domain from being added, the solution is to rename the folder. Once the domain is added you should be able to remove the new, empty...
  4. Anna

    Missing domain

    Ok, then the reason for it to say it exists is likely that the folder for it already is in place, if you'd just rename that to have an extra letter you should be able to add the domain properly. If that still fails, let me know the domain and I'll investigate further.
  5. Anna

    Code changes not showing on frontend.

    Do you change by editing in directadmin, or by uploading on ftp? If the later, are you using your domain or the server as host, if the later have you updated to the new hostname? Do you have a custom domain for which you do not use our nameservers? If so you would need to update at the place...
  6. Anna

    HELP

    Do you have an index file (ie index.php, index.html or similar)? If you have for instance a home.html (which while common isn't recognized by server as the starting point), you would need to a) rename it to index.html and make sure all pages that links back to it is updated to use the new...
  7. Anna

    Is Server x13 Websites Down?

    x13 should now serve sites properly again, the few I tested loaded fine at least @mycoo368 x11 loads up sites fine for me as well, any specific site that has problem?
  8. Anna

    My acount is active, but the URL is down... What happened?

    x13 should now serve sites properly again, the few I tested loaded fine at least
  9. Anna

    My acount is active, but the URL is down after I logged into my account?

    x13 should now serve sites properly again, the few I tested loaded fine at least
  10. Anna

    Missing domain

    If it was a parked domain prior to the migrations it would now be a domain pointer, which is not a full domain in such way that it can have email accounts and such, the more typical use would have been for adding a common misspelling of a domain for instance. You would need to remove it from...
  11. Anna

    Recovering Email

    I'm not even sure it is possible after renaming the domain. I would have thought that the email accounts would also have renamed (at least for the default one) and thus bringing the mail with them. The only way I can think of would be to add the old domain as an extra domain and hope the...
  12. Anna

    Website down. Possible solutions wont work

    The clue is in the error log. Your site uses mysql_connect, that function is depreceted and was removed with php version 7.0, this means that the only version that will work for you is php 5.6. However you would also need to pick what functions you need with that version as there is no suggested...
  13. Anna

    Migration Update

    According to fresh information I just got, all accounts are now migrated, barring any issues that has came along.
  14. Anna

    We're removing the suspension now. Please standby and reload the page in 1 minute.

    Your account should be good to go momentarily as well.
  15. Anna

    Can't access the panel, can't log in through ftp, site displays blank page.

    Under "extra features" there's a link to phpmyadmin as well, and that one appears to work, although it will prompt for login details, which are the same as the login for DirectAdmin.
  16. Anna

    Ever Since Migration, My WordPress Website Hasn't Been Working

    If you have a redirect to https and there isn't a valid certificate or your domain https will not work, this is a "feature" of apache webserver. While we hope to find a workaround solution for it the only option right now is make sure the site runs on http only. There are a couple ways to set...
  17. Anna

    Can't access the panel, can't log in through ftp, site displays blank page.

    What error, if any, do you get when going to phpMyAdmin? If you use the server address as hostname in ftp you should be able to use TLS at least as there is a certificate for that address on the server.
  18. Anna

    There is a problem with your request...

    I have made a small adjustment to your account, can you please try now?
  19. Anna

    Email forwarding option gone from DirectAdmin?

    I have temporarily enabled the option for you, I will remove it again in 48 hours, hopefully that is enough time for you to manage to remove the forwarding.
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