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Since this is sorted in the other thread I'll close this one up to avoid confusion.

Since there's a newer thread where this has been sorted out I'll close this one to avoid confusion.

As noted in your previous thread, I'll close this one but left a reference link inside the older, now escalated thread.

Escalating this one. I'm also going to close your newer thread: http://x10hosting.com/forums/free-hosting/165301-my-account-affected-boru-upgrades.html (I'm doing this so that the order of arrival for the tickets is as intact as possible so everyone gets sorted in the right order in the end).

Since you have a newer thread with replies, and currently no hosting account linked with this forum account I'll close this thread to avoid confusion.

Since you have a more recent thread with answers in I'm closing this thread to avoid confusion.

I'm sorry for the long delay in response, you account is affected by the issue posted about here: http://x10hosting.com/forums/news-announcements/165237-boru-account-issues-after-upgrades.html Going to escalate this for further handling.

Also remember that in order to keep that account active, you need to login to these forums at least once every 31 days with the forum account Oriyus1

There is a hosting account linked with the forum account you currently use, that account is located on Starka, thus you would not be affected by the Boru issue. Do you have another account as well?

Hello, The system probably logged your IP on the failed account creation, I have removed it from the logs so you should not get that notice now.

Your domain does not currently point to the server you are located on, how did you configure it at your domain registrar? We do recommend that you set it to use our name servers: ns1.x10hosting.com and ns2.x10hosting.com Regarding the email missmatch, it does not relate to the email address in...

You can change the domain from within your account panel, under Hosting --> Modify Domain.

Looks like you were affected by the issues as this announcement speaks of: http://x10hosting.com/forums/news-announcements/165237-boru-account-issues-after-upgrades.html The fact that the entire home folder is missing would be why you can't upload any files nor create ftp accounts...

The domain should now resolve correctly. You will most likely need to clear your browser cache in order to see the proper content, that defaultpage is notorious for sticking in there.

Your account is already permanently suspended and will self terminate, we do not expedite this. We can neither tell when it is going to be deleted other then it will NOT be until AT LEAST 14 days has passed since the account was suspended.

Your problem is not the same as described in that announcement, I'm looking into what's up with your account and will get back to you in a bit.

I have sorted this. You should see an opened ticket in your account panel with the relevant information, and there should also have been an email sent out regarding this.

I have re-created the account and opened a ticket with you that you should see in your account panel with the details needed. This should also have been sent as an email to the address on file for your account.

I can re-create the account in the backend for you, which would give it the same username and domain as you currently have. That said, you should be able to sign up with the same username and domain once the account is terminated.

Unfortunately re-creating the account from the backend doesn't allow for setting it on a new server (we skip parts of the backend and do it directly on the cPanel backend so it has to be the same details as you have now). If we terminate and you sign up using the sign up form, there's a good...