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  1. Anna

    Mail functionality

    in cPanel, with default layout of the panels, you'll find the option "email accounts" in the second panel from the top, from there you can create an email account under your domain(s).
  2. Anna

    can't connect

    all ftp accounts you create in cPanel need to have the full username as shown in cPanel, which would be in the form of: username@maindomain.com Given the information above that should be: tetyys@srv2.symbianity.x10.mx
  3. Anna

    PayPal dispute suspension

    I'll point Corey to this thread, he'll be the one that can access paypal from our end and thus the only one that can actually make a decision on this.
  4. Anna

    Love the Hosting Hate the Suspensions.

    I'd say it is a reasonable requirement, spend a few minutes each month to get yourself updated with what's going on, what maintenance may be planned etc. We do not require posting, other hosts do that, and some even given a minimum amount posts per month you must reach to get/keep the hosting...
  5. Anna

    I WANT ADd a domain

    The only way to get an account is to use the sign-up form. Do note though that some countries are currently blocked from signing up, if yours are, there's no option to get a new hosting account.
  6. Anna

    bought domain name now what?

    You'd need to add the domain to your account. There's three ways to do that, parked domain (which would be an alias of your main domain), addon domain (separate site) or set it as main domain (it will then be the ONLY domain to work for your account, caution with this one though as scripts...
  7. Anna

    Can't log into Cpanal

    Yeah, account panel was changed to only accept the email as username a while back. I'll reset your cPanel password manually, it is strongly recommended that you do a password update once I done so, if you chose not to do that, you will NOT be able to use the login to cPanel button in the...
  8. Anna

    Can't log into Cpanal

    Hello, I did check on your account and it seemed to be partially suspended, likely your last suspension wasn't cleared properly. Could you please try resetting your password through the account panel if it still doesn't work for you?
  9. Anna

    I skrewed up, ill admit it and i need help

    Your current main domain is a .com domain. Those are not free, you would have to buy it from a domain registrar in order to use such a domain. If you have not bought the domain, it won't work, and I would then suggest you change back to using a subdomain that we offers freely.
  10. Anna

    Adding your own custom domain like "edited"

    Yes, it is free to do so. You can read here about the various options on how you can add the domain to your account: http://x10hosting.com/wiki/How_to_Use_Your_Own_Domain
  11. Anna

    I skrewed up, ill admit it and i need help

    How did you configure your domain at the domain registrar? FTP folder would not matter in the case of getting the site to work.
  12. Anna

    Could not run Magento in x10hosting panel

    files should be 644, folders 755 (public_html at 750).
  13. Anna

    I skrewed up, ill admit it and i need help

    Hello, I have recreated your public_html and www folders and you can now upload your site into one of those (they are mirrors of each others and thus basically the same)
  14. Anna

    Account Suspension Glitch

    Hello, I have sorted the faulty redirect to our suspended page now.
  15. Anna

    reactivation of suspension

    Hello, I have sorted the faulty redirect that remained on your account.
  16. Anna

    Recent suspension.

    Distribution of illegally modified files, would actually be illegal, they do violate copyright laws. As such we can not lift the suspension at all, it is permanent, as we have Zero Tolerance for this kinds of ToS violations.
  17. Anna

    How can I access my website files via FTP?

    your cpanel username is the same as your forum username, and they *should* have the same passwords as well. You could try resetting the password through your account panel.
  18. Anna

    How can I access my website files via FTP?

    What error do you get from your ftp client, if any? Please post the full error.
  19. Anna

    want to change ftp password

    If you by ftp password mean the automatic one with the same username as you have for cPanel, it should be the same password as you use for cPanel, account panel and forums. If you refer to an ftp account you created in cPanel, you can change the password in cPanel under ftp accounts.
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