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You can see it like this: if it is escalated, the forum support thread has been upgraded to status important, hence all escalated tickets are in fact important. We could, for the sake of things, make all escalated tickets to go with the level important or something like that, they'd still ALL...

The comparison shows the configured PHP max upload... meaning the max you can upload through a php script on the website. Illuminated does as far as I know not have a file size limit on how big file you can upload on FTP. The file manager in cPanel does have a limitation, but that is not...

To keep the account active, you need to visit (login) at the forums at least once every 31 days. Logging into account panel or cPanel does NOT count in this regards, when the system checks for your last forum login and detects that it was more then 31 days ago your account is automatically...

Thread is nearly a year old, closing.

Hello, We do not have server to server transfer active on our hosting, nor can we activate that for one account. You'll have to download the files to your computer locally and then upload to our server.

There's no hosting account linked with the forum account you posted this request. If the account was in a suspended state for more then 14 days it would have been terminated, at which point nothing can be retrieved. If you give us your cPanel username we can check if that is really the case.

The correct url for your site would be: http://bergalid.x10.mx/ "/home/...." is an internal path only and never used live. The address you posted would actually indicate that the server should look for the files you request at an internal path that looks like...

Far as I know it would only pose a problem on smaller screens, only times I've managed to get it to come in the way of the forums is when I have made the browser window very narrow or when I've been on a small, low resolution, screen (like a notebook for instance)

Once you made the request, the process should be really quick. The month normally starts when you pay, it is also highly likely that a staff member already saw the failed setup and opened a ticket asking you if you want a migration done, which you then would see when you log into the clients area.

Login to https://clients.x10hosting.com/clientarea.php and open a ticket requesting your existing account to be migrated over. Since you used a domain that is already in the system (already present on our name servers) the automatic account creation would have failed.

Free hosting does not have the full set of options for cPanel enabled, and is not supposed to have that either. Our premium hosting does have more options available.

I do see two databases for your account in your cPanel. You'll need to make backups of them yourself using phpmyadmin (export option), we do not provide backups.

There's no hosting account linked to the forum account you are currently posting with. What is the cPanel username for the hosting in question? Do note that accounts that remain in a suspended state for more then 14 days are automatically terminated, which is also stated in our ToS.

I re-created the database user for you, seem to be all working correctly now

That should not affect anything significantly, as currently cgi scripts would work on free hosting anyways.

Please note that in order to keep the account active you need to login to (visit) our forums (http://x10hosting.com/forums) at least once every 31 days. Logging into account panel does not count.

You need to login at the forums (http://x10hosting.com/forums), account panel won't count. Posting is optional. I have unsuspended your account, please make sure you login to the forums as soon as possible (assuming you sent the ticket through your account panel I don't think that'll count as a...

Hello, I have unsuspended your account. Please note that you need to login at the forums at least once every 31 days in order to keep your account active. Failing to do so will place the account back into suspension upon the next time it is checked for activity. Assuming you sent the ticket...

Your account and site is currently in good standing. However the site is in violation of our ToS by not having a full translation available in Englihs, Spanish or French. You need to sort that as soon as possible or your site will be suspended. Note that automated translations such as, but not...

Re: Getting Error and i come to know that php upgrade will help to remove this error commonly that comes up if you: A) have a misconfigured .htaccess B) have the wrong file permissions set, they should typically be 644 for files and 755 for directories (public_html need 750). Check your file...