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  1. Anna

    500 Internal Server Error in php files

    That would be because you changed file perms on the public_html folder. I have corrected that.
  2. Anna

    deleted everything

    The easiest thing would be terminate and recreate the account. Do you currently have anything on there you'd need to keep (databases for instance)? I'll escalate this into a ticket, the thread will get closed by this but you can reply through your account panel.
  3. Anna

    Linking my Prime Account to my Free Account.

    Closing thread to mark as resolved.
  4. Anna

    Why my account has been frozen?!!

    That won't help in your case though, your account is permanently suspended for having warez (nulled vBulletin is illegal). All access including the ability to take backups has been blocked for your account.
  5. Anna

    Why Fantastico installing panel in CPanel doesn't work?

    A remnant from the latest maintenance and upgrades done to the server, we're aware and it will get sorted in a near future.
  6. Anna

    Linking my Prime Account to my Free Account.

    Hello, I did some digging, you did not buy a Prime Membership. You did buy Premium hosting which is a different product that does not give you access to the Prime forum. Prime Membership is always bought through the forums, under paid subscriptions. If you want your free account moved over to...
  7. Anna

    cPanel Trial?

    Hello, the account you have does come with a control panel, the license issue should be sorted momentarily.
  8. Anna

    Delete my account

    I have marked your account up for termination. You now have a 14 days window where you can change your mind and get that mark removed. Should you change your mind, just open up a ticket or reply here and we'll sort that.
  9. Anna

    FTP: 421 Service not available.

    Hello, I just tested to login with ftp on the test account I have on Boru, same server as your account is on, and that worked just fine. If you are using your main domain as your ftp host, please make sure it is properly configured in your account at http://co.cc The domain does currently NOT...
  10. Anna

    Website loading super slow and no access to the database or the user at all.

    mySQL should be back in order.
  11. Anna

    MySQL database down

    Mysql should be back now.
  12. Anna

    Suspended (PrivateServer)

    Correct. Under a suspension all access points to the account and its files are blocked.
  13. Anna

    dns problem

    http://tigervpn.x10.mx/ <-- which is set as your main domain works just fine for me right now. If you still have troubles please try clearing browser cache and possibly also DNS cache.
  14. Anna

    account still suspended even the payment is done for premium account

    No free accounts would be automatically moved over to the premium servers, that has to be requested by opening a ticket in the clients area. Please note that nulled scripts are not allowed on premium hosting either, so in your case all that would be done to get your premium account up would be...
  15. Anna

    Suspended due to HRU

    I have unsuspended your account.
  16. Anna

    x10 account unsuspension

    As I said in the previous reply, you are free to change the configuration for your domain at your domain registrar to point it anywhere you like, you just won't be able to add it to any other account under our services until account is deleted. One exception to that being our premium hosting...
  17. Anna

    x10 account unsuspension

    You can change the configuration of your TLD at your registrar to point it anywhere you like. It just won't be possible to use it with our service until you current account has been removed, which it will be in approximately 14 days.
  18. Anna

    illuminated account moved to starka, unable to log in

    Should be sorted in a second.
  19. Anna

    Account Upgrade Question

    We do not help out with moving an account FROM paid to free hosting, you'd need to backup and move files and databases yourself for that option.
  20. Anna

    Starka server time problem

    Server time on Starka should be sorted now.
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