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  1. Anna

    unsuspended my account please

    Login to the account panel with the forum account vigerchan93 to unsuspend your account. Also note that it is that forum account you'll need to login to the forums with at least once every 31 days to keep that account active.
  2. Anna

    account suspended

    Says "e-mail spam do not remove" To get a suspension tagged with that, you'd have to have had a large number of spam e-mails going out from your account, which means that the account will remain suspended.
  3. Anna

    I can't login to my cpanel

    I see that your account is new, perhaps you tried before it was fully created. Also the account panel often is a bit behind on showing the correct information, it is synced periodically with the actual server your hosting account is on. Did you try the button for login in account panel? If so...
  4. Anna

    DNS-servers

    Unless you actually add the domain inside cPanel, or set it as main domain, no information will be added to our name servers. I do not see any parked, addon or main domain changes for your account.
  5. Anna

    Inactivity Timer Subscription

    I will relay this to the admins that deals with payments, I believe the subscription mechanism for the inactivity timer didn't work as intended. Do your paypal show an active subscription for the inactivity timer? However, more important right now would be, did your paypal get charged for the...
  6. Anna

    where are my files?

    When was the last time you know them to have been there? We have not made any server changes for the last few months. Back in June/July we did some major migrations during which time we sadly lost some files in the automated process. We have since purged out the old backups as well, after...
  7. Anna

    Parked domains!

    No, on basic free hosting you can only have 1 parked (and two addon) domain. With Prime membership you can have two parked (and 4 addon) domains.
  8. Anna

    Inactivity Timer Subscription

    Subscription means that you subscribe to the service for as long as you want, and during that period it will be charged once per period you did chose. Basically subscriptions is recurring payments, when the first period runs out, a new will be automatically charged and time added. So if you did...
  9. Anna

    suspended

    Since this has been sorted, I'll close the thread to mark it as resolved.
  10. Anna

    Site missing but not suspended

    No, Prime and paid is different. With Prime you're still on on the same server as you are now, while Paid has completely different servers. Prime does allow for a little more resource usage though then basic free.
  11. Anna

    • 500 Internal Server Error •

    Since this is now solved, I'll close this thread to mark as resolved as well.
  12. Anna

    Default Webpage Problem

    I get a page with the following text "Enga area ulla varatha..." If you still can't see your site, please try clearing your browser cache.
  13. Anna

    suspended

    I have unsuspended your account. You were suspended for inactivity, meaning you had not logged in here at the forum in the past 31 days. Should it happen again you can unsuspend yourself through the account panel.
  14. Anna

    Inactivity Timer Subscription

    Your inactivity timer did expire 09-21-2010 which is why you got suspended, and likely also why you did get the warnings. As for new subscription, there's been a few changes to how the inactivity works. Prime Membership will be replacing the inactivity timer, you can read more at...
  15. Anna

    Admin php not loading ???

    How did you create the site? Did you use the sitebuilder? Or did you install a php script of some kind? Yes we did think of potential problems, and we decided the benefits of getting rid of server abuse was greater, we have already added some of the commonly used php softwares to whitelist, and...
  16. Anna

    New Prime Membership!

    The double all package has been replaced with this option. You will only be able to apply the Prime membership once, so there'll be no option to do a re-double. Regarding databases, most likely they'd not be removed immediately, I'll have to check what the policy for that will be though before...
  17. Anna

    My site suspended due to violation.

    Your account was suspended for nulled script, this is something we have Zero Tolerance with. This means the suspension is permanent.
  18. Anna

    • 500 Internal Server Error •

    Sorted. You had set public_html (and www) to use the perms 777, which is what caused the problem. That folder needs to be 750.
  19. Anna

    data base error

    works just fine for me now.
  20. Anna

    mySQL?

    Hello, we have noticed chopin is having trouble with mysql, and are working on getting it sorted as soon as possible
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