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Note that all new accounts (created after June 1st) will get the new plan, with no option to switch to the old plan.

the ad-enhanced plans will not be available anymore, meaning you can not upgrade to that. Those who already have it can keep the ad-enhanced plan.

Command added to queue, you should see the new package shortly.

If you haven't previously used the clients area, in other words if you never bought anything from us, you need to create a new account to the clients area, it is a separate system, the login details for your free hosting account or forum account will not work there.

Did you create the database and the user in cPanel? Note that you must also add the user to the database and give it required privileges (normally you'd grant all in the dialog shown). Easiest way to create a database and a user for it is using the database wizard.

this part of the tos might be of interest: If you link to sites that distribute warez or other illegal material, you still risk being suspended as we do not allow that either.

Your account is permanently suspended for copyright infringement, there's no point in upgrading the package. Eventually your account will be terminated.

I see that your .tk domain is currently listed as parked domain. Check in cPanel and if it is parked there, you have to remove it from there before you can change your main domain to be that domain. You can not have one domain set in two places.

Your account were suspended because a phishing site was detected. This means your account is permanently suspended under our zero tolerance policy.

Should be back now. There was a connectivity issue between your server and the database server.

First step is changing your password, both for cPanel in case that is how they got in, and for admin pages of your site if there are any. If you have more admins, make sure they change as well. Next step is to make sure the scripts you have are up to date to make sure there are no security holes.

Closed.

The only way you can change your hosting name is to request termination and then sign-up for a new account. Note that you'd have to take a backup of everything you wanna keep, including database, and then re-upload it to your new account.

Well, since you are suspended for copyright infringement, perhaps you should have paid more attention to TOS and what you upload. Copyright infringement is a zero tolerance offense, therefor your account is now permanently suspended.

If anything, you'd have to buy premium, or a VPS, to be able to send more then 100 e-mails an hour.

If you're still not seeing your databases, please start your own thread with the issue for further investigation as they should be back now.

If the files relates to your website, and you have the right to distribute them, yes you can host them here. However if they are not in relation to your website they'd fall under file hosting, which is not allowed. I can upgrade you to the unlimited plan, just be aware that there's a couple...

Your databases should be back. There was an issue with the connection between Starka (your server) and the database server, which has been taken care off.

MySQL on starka is back to working order. There was a temporary issue with the connection between Starka and the database server.

Your server, Starka, had a temporary problem connecting to the mysql server. Connection has been restored and your site now works fine again.