Did you read this post http://x10hosting.com/forums/news-announcements/112963-some-changes.html
I think everything you are looking for is clearly posted there..
My Account is on chopin too.. But I have no problem to access FTP or cpanel..
so defiantly something is wrong with your side.
Tell me which FTP client you are using??
as I mention above, use different email.. Otherwise you have to wait for staff member Here.. They will help you.. But It can take some time..
so be patience