Try signing in through https://x11.x10hosting.com:2222 without anything else added onto it, then click on FIle Manager.
Are you using any content blockers like Adblockers?
The account panel informs you of the suspension reason (you may need to click the green button of your service name user @ x##) https://x10hosting.com/panel
What was the content of the file?
The account panel informs you of the suspension reason https://x10hosting.com/panel
Please follow request guidelines https://community.x10hosting.com/threads/this-board-is-for-all-unsuspension-request.209292/
Your account panel informs you why you were suspended, https://x10hosting.com/panel
Please follow unsuspension request guidelines.
https://community.x10hosting.com/threads/this-board-is-for-all-unsuspension-request.209292/
With 2 or 3 year package, the fee is included.
To me, it’s already clear that it means that’s cost for the domain itself, as domains aren’t lifetime registered. You still have to pay yearly for its registration.